Customer Service Representative
Resume:
DeAnna Moore
Austin, TX
Work Experience
Title Specialist/ Administrative Assistance
The Savings Group - Austin, TX
November 2022 to March 2024
Work closely with various out of state titling services, Out of State DMV, Auctions and any other regulatory agency. Process title paperwork for all new and pre-owned vehicle retail transactions. Process title paperwork for all Wholesale and Dealer Trade transactions. Prepare tax and title documents for all Out of State transactions. Ensure correct documentation is obtained to support all titling transaction. Submit all authorized title transfers to Texas Department of Motor Vehicles. Compile and maintain a complete list of all outstanding title work.
Loan Processor
The Savings Group - Austin, TX
October 2020 to November 2022
Researching and processing financial documents. Reviewing information and determining corrective actions and account. Researching for missing and unclear accounting information and reviewing financial. documents submitted for completeness.
Customer Service Representative
The Savings Group - Austin, TX
March 2018 to October 2020
Understand and demonstrate principles of AutoPay's mission, vision, and values. Manage inbound and outbound calls to consumers interested in auto refinancing while providing excellent customer service. Introduce customers to AutoPay and our auto financing process. I assist customers with their auto finance experience through phone, text, and email. Consistency responds to auto finance in a timely, efficient professional manner.
Title Clerk
The Savings Group - Austin, TX
August 2015 to March 2018
Work closely with various out of state titling services, Out of State DMV, Auctions and any other regulatory agency. Process title paperwork for all new and pre-owned vehicle retail transactions. Process title paperwork for all Wholesale and Dealer Trade transactions. Prepare tax and title documents for all Out of State transactions. Ensure correct documentation is obtained to support all titling transaction. Submit all authorized title transfers to Texas Department of Motor Vehicles. Compile and maintain a complete list of all outstanding title work.
Customer Service Representative
The Savings Group - Austin, TX
November 2012 to August 2015
Understand and demonstrate principles of AutoPay's mission, vision, and values. Manage inbound and outbound calls to consumers interested in auto refinancing while providing excellent customer service. Introduce customers to AutoPay and our auto financing process. I assist customers with their auto finance experience through phone, text, and email. Consistency responds to auto finance in a timely, efficient professional manner.
Education
High School Dipolma
Skills
• Accounts receivable
• Microsoft Outlook
• Accounts payable
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