Customer Service West Chester

MICHAEL SIMONDS

West Chester, OH, *****

*******.****@*****.*** / 513-***-****

SUMMARY

Hardworking with 28 years of professional experience. Well-organized in coordinating routes and loading vehicles. Excellent communication, customer service and multitasking skills with observant nature and strong safety focus. Valid license and clean driving history.

SKILLS

Delivery pickup

Passenger transportation

Daily logging

Load monitoring

Commercial driving

Shipping and packaging

GPS and route planning

Inclement weather driving

Equipment monitoring

City and non-city driving

Transportation

Processes and procedures

Basic vehicle repairs

Vehicle inspections

Loading and unloading

Safe driving techniques

EXPERIENCE

Shifter/Driver/warehouse / United Parcel Service, UPS - Sharonville, Ohio 11/1996 - 06/2024

On road experience with delivery and pickup of both premium and ground service packages. Forklift operation both inbound and outbound. Over 2,000 hours of forklift operation experience. HAZMAT certified. Work with plant engineering. General warehouse work.

Delivered packages to customers in a timely and efficient manner.

Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.

Maintained accurate logs of vehicle inspections and repair status.

Checked loads to ensure that cargo was secure and distributed evenly.

Performed routine maintenance on trucks such as checking fluid levels, replacing filters, and lubricating moving parts.

Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.

Verified the contents of inventory loads against shipping papers.

Provided excellent customer service by responding promptly to customer inquiries and complaints.

Loaded and unloaded goods from truck using hand-trucks or pallet jacks.

Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.

Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents.

Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.

EDUCATION AND TRAINING

High School Diploma 06/1994

Lakota High-school - West Chester, OH

Some College (No Degree): Graphic And Digital Design

University of Cincinnati - Cincinnati, OH

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