Support Specialist North Carolina/Driver

Charliss Murry

704-***-**** *********@*****.*** https://sowingmustardseedsministry.org/

Education

Freeport High School Freeport, NY

Diploma June 1986

Awards + Certifications

North Carolina Peer Support Specialist January 4, 2024

Certification

Homeless Management Information System (HMIS) March 28, 2024

Certification

Relevant Experience

Sowing Mustard Seeds Ministry Charlotte, NC

Co-Founder February 2022 - Present

Ministry Outreach Coordinator January 2023 - Present

Certified Peer Support Specialist

Evangelist

●Oversees volunteer onboarding process: educates them on the organization’s mission, core values and behavior expectations, and facilitates other necessary trainings (e.g. Code of Conduct, Code of Ethics, and Diversity training) to ensure each team member has a solid foundation and clear understanding of how to best represent the organization.

●Collaborates with the ministry team to develop comprehensive outreach strategies aimed at engaging and serving the community effectively.

●Establishes and maintains relationships with community organizations and other donors to identify needs and opportunities for collaboration.

●Advocates for the rights and needs of individuals with mental health or substance use disorders within the community, healthcare systems, and other relevant settings. Works to reduce stigma and increase access to resources.

Additional Experience

Empire Auto Parts Charlotte, North Carolina

Lead Driver August 2021 - February 2024

● Coordinated and oversaw daily delivery routes for a team of delivery drivers, ensuring timely and accurate delivery of goods to designated locations.

● Trained new drivers on company policies, safety procedures, and route navigation, ensuring adherence to regulations and best practices.

● Monitored driver performance, provide feedback, and implement corrective actions as necessary to improve efficiency and customer satisfaction.

●Served as a point of contact for customer inquiries, complaints, and special requests, resolving issues promptly and professionally to ensure customer satisfaction.

●Conducted performance evaluations and provide ongoing training and support to drivers to promote continuous improvement and professional development.

●Maintained accurate records of training activities, including attendance, evaluations, and certifications, to ensure compliance with regulatory requirements and company standards.

LKQ Corporation Keystone Pro Drivers Charlotte, NC

Delivery and Customer Service Representative June 2014 - August 2021

●Delivered auto parts to dealerships and body shops promptly using company vehicles.

● Utilized strong communication skills to establish lasting customer relationships.

● Leveraged mobile devices for effective communication with dispatchers and customers, ensuring timely updates on schedules and paperwork.

●Thrived in a fast-paced setting through adept time management, organization, self-motivation, critical thinking, and problem-solving abilities.

Skills

Active Listener, Conflict Resolution, Mentorship, Customer Service, Detail-Oriented, and Interpersonal Skills

Computer Skills: Microsoft Office Suite (Proficient)

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