Customer Service Manager
Resume:
Tammy Hamilton
Customer service manager/Accounting/Front End Team Lead
Utica, MS 39175
********************@***********.***
Customer Service Manager providing services to customer, and ensuring customers needs are met.Excellent communication and interpersonal skills.Compassionate with focus on delivering excellent customer service.Highly organized and capable of performing many tasks. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Inventory, merchandising shelves and preventing shrinkage Customer Service Management - Jackson, MS
October 2018 to Present
Walmart 903 /Jackson Ms
Submitted reports to senior management to aid in business decision making and planning Supervised end to end stock management, including examining incoming Inventory, merchandising shelves and preventing shrinkage Recruited and trained new team members
Walked through department multiple times each shift to evaluate and correct issues such as clearing and stock replenishment needs
Educated staff on strategies for handling difficult customers and challenging situations Motivated employees to success and pointed out areas of improvement Answered questions about store policies and concerns to support positive customer experience Established and optimized schedules to keep coverage and service in line with forecasted demands Implemented daily operating procedures to keep store clean, adequately stocked and well organized Assist customers with locating and choosing merchandise in any department if needed Offered hand on assistance to customers assessing needs and maintaining current knowledge of consumer preferences
Assist customers by answering question and fulfilling requests Accounting Clerk
Walmart 903 - Jackson, MS
July 2014 to Present
Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems
Maintained accurate and complete documentation for all financial department procedures Reconciled all company accounts, including credit cards, employee expenses and commissions Entered figures using 10 key calculator to compute data quickly and accurately Investigated and resolved internal accounting variances to keep records current Managed accounting records and performed duties in and out of tasks Reconciled all types of bank accounts with updated information Reviewed financial statement and supporting documentation Balanced reports to submit for approval and verification Balanced cash in register drawer from the previous day Reviewed and resolved differences between accounting information and cash drawer Created and send deposit to bank
Cashier/ money center cashier 3/2013 to Current
Walmart
Count cash in register at beginning of shift
Check identification for proof of age and refusing the sell of alcohol and tobacco to underage customers Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
Restocked, arranged and organized merchandise in front lanes to drive product sales Processed POS transactions, including checks, cash and credit purchases or refunds Used cash registers and POS systems to request and record customer orders and compute bills Served as mentor for new team members on register meeting customer needs maximizing group performance and maintaining high satisfaction with customers Process sending and receiving money thru money transfers Processing check cashing procedures, money orders and paying bills Hostess/Cashier
Perkins Restaurant
12/98 until closure of store
Greeted and Seated customer
Process all money transactions on register
Received orders to give to the waiters
Served drinks to customers
Wastewater
Sonja Jackson, Ms
Security Officer
Guarded the gate at the water company
Kept documentation of employees and visitor leaving and going out of the business Education
High school or equivalent
Skills
• Progress tracking, Performance evaluation,
Documentation and reporting, task delegations
Data analysis, issue resolution, staff training
Customer service excellence, budgeting and
Financing, training and development, problem
Resolution, and staff leadership and direction
• Microsoft Office and 10 key calculator
• Customer support (10+ years)
• Communication skills (9 years)
• Customer service (10+ years)
• Typing
• Account Reconciliation
• Journal Entries (2 years)
• Management (7 years)
• Bank Reconciliation
• Accounting
• Merchandising
Certifications and Licenses
driver's license
Assessments
Dental Lab Delivery Driver — Proficient
September 2019
Tendency to be dependable and come to work
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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