Customer Service Port Harcourt
Resume:
BASSEY REBECCA
Port Harcourt +***
**********************@***********.***
An experienced professional with a strong background in operations management, accounting, and customer service. Skilled in financial reporting, budgeting, and administrative support. Dedicated to ensuring the smooth operation of a business and providing high-quality customer service. Possesses excellent communication, problem-solving, and organizational skills. Work Experience
Operational Manager
Oilworks Energy Services Limited/Aden Real Estate, Port Harcourt, Rivers State June 2023 to June 2023
• Planning and overseeing the day-to-day operations of a business or organization
• Setting goals and objectives and developing strategies to achieve them
• Organizing and coordinating the work of employees and departments
• Managing budgets and resources to ensure efficient use of funds
• Evaluating performance and providing feedback to employees
• Solving problems and making decisions to improve operations
• Communicating with stakeholders and keeping them informed of progress
• Maintaining compliance with laws, regulations, and industry standards Receptionist, Davis Hotel and Lounge, Port Harcourt Rivers State
November 2022 to December 2022
• Greeting and welcoming guests as they arrive at the hotel
• Checking guests in and out of the hotel
• Answering questions and providing information about hotel amenities and services
• Making reservations and booking rooms for guests
• Providing directions and recommendations for local attractions and restaurants
• Managing and resolving any guest complaints or issues
• Coordinating with other hotel staff to ensure guests have a positive experience
• Maintaining a clean and organized lobby and reception area Accountant/Front Desk Person
Lexus Oil and Gas Firm, Port Harcourt, Rivers State January 2019 to November 2020
• Preparing financial statements and reports
• Maintaining accurate financial records
• Managing and processing all payroll-related activities.
• Ensured compliance with all relevant laws and regulations.
• Maintaining confidentiality of financial information
• Greeting clients and visitors
• Answering phones and directing calls
• Handling and resolving customer inquiries and complaints
• Processing and filing paperwork
• Maintaining office supplies and equipment
• Coordinating and scheduling appointments
Personal Assistant to the NYSC Zonal Inspector, Yakurr Cross River State
January 2015 to December 2015
• Assisting during monthly clearance
• Ensuring a well organized Community Development Service (CDS)
• Creating good relationship between the organization and corps members Education
Bachelor of Science in (BSc), Finance and Banking
University of Port Harcourt - Port Harcourt
January 2024 to Present
B.sc in Banking and Finance
University of Port Harcourt - Port Harcourt
January 2010 to Present
Skills
• Communication skills
• Customer service
• Cashiering
• Organizational skills
• Administrative experience
Certifications and Licenses
B.sc
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