Patient Care

Denalya Marshall

(**** N. Latrobe, Chicago IL ***51 872-***-**** @************@*****.***)

EDUCATION 08/15 TO 05/19

Michele Clark Magnet School, CHICAGO, IL

● Makeup artist for 3 school play productions

● Makeup artist for the school’s cheer team

● GPA 3.5

WESTERN ILLINOIS UNIVERSITY, MACOMB, IL 08/19 TO 11/19

• Majoring in Social Work

• Studied Philosophy

• GPA 3.5

EXPERIENCE

TOUCHPOINT, PATIENT OBSERVATION CHICAGO,IL 1/24 to 4/24

• Orient patient to room and environment every hour or as needed.

• Engage in conversations to calm patient, reorient patient or guide patient to prevent harm to patient or self.

• Patients request for assistance are promptly referred to the nursing staff via the call light system.

• The Patient Care Sitter provides constant observation and monitoring of assigned patients to ensure safety and prevention of injury. He/she does not leave patient unless relieved by another staff member.

• Sits with an unobstructed view of the patient.

• Receives report from exiting PCT or RN including any patient specific behaviors to monitor.

• Immediately reports any changes(s) in the patient to assigned nurse or charge RN. At the end of the shift, reports pertinent findings to assigned nurse.

• Courteously greets patients, identifies self, and explains purpose for care.

• Accompanies patient off the unit for all tests or procedures or upon transfer to other units.

• Responsible for physical appearance of the patient's room. Maintains a safe work environment: Keeps patient rooms and unit orderly, according to guidelines and unit routines.

• Promotes and follows hospital infection control policies. Washes hands before and after patient contact.

• Demonstrates understanding of the use of unit technology (call systems, bed and TV controls).

• Maintains confidentiality of client information.

• Must have a caring attitude towards clients with the maturity to meet the demands of patient assignments.

• Must have ability and initiative to effectively plan, coordinate and carry out assignments without constant supervision.

• Maintains customer service focus during all interactions.

• Replenishes patient room supplies as needed.

• Allowed to perform non-direct patient care activity such as those a volunteer would perform. ULTA CHICAGO,IL 10/23 TO 1/24

• Worked as a beauty advisor to help customers color match and buy products such as makeup, perfume, hair care, etc.

• Assisted over 20 customers a day

• WALMART, CASHIER CHICAGO, IL 1/19 TO 2/20

● Assisted 150 customers/day at checkout

● Worked across departments to help customers find varying products in the store

● Adhered to company policy

● Displayed more customer service by answering phones and directing customers to the correct department

● Collaborated with 45 other customer service employees to provide the best shopping experience possible SHAKE SHACK CHICAGO, IL 1/18 TO 11/18

● Took orders for up to 80 guests/shift ensuring accurate and effective service

● Maintained safe handling of all menu items

● Cashier

● Prepared burgers, milkshakes, fries and chicken nuggets SKILLS

Interpersonal: Scheduling appointments, answering phones, teaching makeup technique Computer: Microsoft Office, Google Drive, Zoom, iCloud, Canva Media: Promoting services on social media pages (Facebook, Instagram, Twitter, TikTok), market and product research, running my business Instagram page, Youtube

Contact this candidate