Accounts Payable Administrative Assistant

CRYSTAL G. HAMLETT

**** *. ******** ******, *********, Maryland 21230

**********@***.*** 443-***-****

Summary of Qualifications

Experienced solid performer with a high level of professional and personal integrity with an administration and management background in program development, organization analysis, human relations, case management, research, extensive experience in coordinating, planning, implementing, administrative reporting, accounts payable, customer services and support of daily operational and administrative functions within timeframes set forth.

Demonstrates the capacity to provide comprehensive support for executive-level staff including preparing correspondents, scheduling meetings, coordinating travel, and effectively managing all essential tasks.

Proven track record of accurately completing research, reporting, information management, business-development efforts within budget requirements.

Adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.

Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues.

Proficient in Microsoft Office System, Excel, Microsoft Windows® operating system and ID3.

Professional Experience

Administrative Assistant - accounting 11/ 2005 to 2022

US Letter Carriers Mutual Benefit Association

Washington, DC

Serve as an administrative staff member providing high-level administrative and managerial support to the Director and the Controller of a fraternal insurance company; process accounts payable; license renewals and managed the association’s group insurance department. Performs a variety of key administrative and managerial functions within compliance to maintain association’s renewal of insurance licenses with its state of incorporation and 50 state insurance commissioners including drafting and preparing reports and all related correspondents for the director and comptroller’s signatures, drafted monthly industry news articles that consist of copyediting, proofreading, researching information and reporting; process subsidiaries applications for group insurance policy contracts; address and resolve all insured and administrative inquires and issues related to the contract policy; developed and provided training to staff and associates on group insurance; document review; process beneficiary updates; processed insurance claims, license renewals fees, experienced refunds, vendors invoices and employees’ reimbursements; develop and maintain computerized tracking spreadsheets of accounts payable; generate monthly group insurance billing data; audit preparations; convention facilitator and monitor expenses.

Customer Services Representative (Contractual) 9/2005 to 11/2005

Federal Emergency Management Agency

Hyattsville, Maryland

Intake of over 1,000 Hurricane Katrina and Rita displaced citizens for federal relief aide; assigned case intake numbers; provided relief awards status updates; computerized tracking of relief awards and simplified intake questionnaire terminology that ensured more citizens to receive federal aide.

Purchasing Agent (Temporary) 6/2005 to 8/2005

Department of Veterans Affairs

Baltimore, Maryland

Procurement of medical supplies, equipment and surgical appliances; arranged special services and training for a disabled veteran population; distributed medical supplies and equipment; assisted in the staffing of the prosthetic and mobility clinics; reconciled purchases and reclaims filed by contractors and vendors.

Administrator (Contractual – HUD Contract) 3/2004 to 5/2005

Destiny Management Services, LLC

Silver Springs, Maryland

Retrieved and analyzed original paper checks and ACH bank confirmations; confirmed the existence of 670 transactions for an audit preparation for the State of New York Office of Inspector General; examined approximately 2400 HUD active mortgage files for document retention and processed and filed multi-family properties Uniform Commercial Code filings.

Program Director 5/2000 to 7/2003

Children Adolescent Health Advocacy Project

Baltimore, Maryland

Oversaw the daily program management and development of a community based after school tutorial program including monitoring the budget; developed operational and policy and procedure manuals that included health and safety measures; facilitated parent, volunteers and youth orientation workshops; developed and administered staff, parents and youth skills assessment tools; supervised and trained 5 staff persons; acquired and maintained the Department of Health and Mental Hygiene program statewide certification; statistical and narrative reporting to funding source and the executive director; networked with community based and the broader community organizations and schools to enhance program's delivery of services.

education

Baltimore City Community College

Baltimore, Maryland

Major: Nursing 9 Semester Hours

Fall, 2009 - Baltimore Community Foundation Scholarship Recipient

Sojourner Douglass College

Baltimore, Maryland

Bachelor of Arts Business Administration

June, 2000

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