Administrative Assistant Customer Service Manufacturing Warehouse Asse

Tuniesha Peterson

Address – *** Providence Avenue Selma, AL 36701

Contact – 334-***-**** ****************@*****.*** PROFESSIONAL PROFILE

Customer service oriented professional able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Backed by 1+ year of call center experience and able to follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality. o Able to work in a deadline-driven environment and meet company guidelines for productivity and quality. o Function independently with minimal direction and guidance. o Problem solving skills necessary to research and resolve discrepancies, denials, appeals, and collections. o Microsoft Office Applications: MS Excel MS Word MS PowerPoint Typing Speed: 31 WPM. KEY QUALIFICATIONS

Medical Administrative Assistant Medical Terminology Medical Transcription Patient Processing Patient Registration Medical Records Management Check In Check Out Data Entry Release of Information HIPAA Compliance Medical Laws & Ethics CMS 1500 Claim Form Billing Cycle Claims Appeal Process Medical Billing Knowledge Third Party Billing Medicare Medicaid HMO PPO Basic Coding Skills for ICD-10 & CPT Insurance Verification Anatomy & Physiology EDUCATION

Ultimate Medical Academy Associate of Science Degree / Health Sciences – Medical Administrative Assistant, 2022 Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate PROFESSIONAL EXPERIENCE

Bush Hog – Selma, AL 09/2021 – Present

Assembly Worker / Machine Operator

o Continually examine product quality to ensure adherence to quality standards. o Demonstrate great teamwork by assisting others as needed. o Ensure and maintain the flow of production at all times. o Operate machinery in a safe and efficient manner while remaining compliant with company procedures. Seyon Ewha – Selma, AL 12/2019 – 08/2021

Assembly Worker / Machine Operator

o Accurately recorded information regarding product testing or production. o Monitored machinery during its operation.

o Loaded and unloaded the machine and made minor adjustments to the controls. Centene – Tucson, AZ 02/2018 – 11/2019

Customer Service Representative – Call Center

o Checked to ensure that appropriate changes were made to resolve customers' problems. o Completed contract forms, prepare change of address records, or issue service discontinuance orders, using computers. o Determined charges for services requested, collect deposits or payments, or arrange for billing. Kubota Tractor Corporation – Jefferson, GA 04/2016 – 01/2018 Assembly Worker / Machine Operator

o Continually examined product quality to ensure adherence to quality standards. o Ensured and maintained the flow of production at all times. o Operated machinery in a safe and efficient manner while remaining compliant with company procedures.

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