Customer Service High School

Candy (Ka’ipo) Quijano

***** * ******* *** *** **2

Denver CO 80247

Phone #: 720-***-****

Email: *****.*.*******@*****.***

Objectives:

•Strong communication skills.

•Adaptability and ability to work under pressure.

•To gain customer service experience.

Education:

Marianas High School (2015-2017)

Kagman High School (2013-2015)

Work Experience:

Hyatt Regency Saipan, Bell service, Saipan CNMI, (Oct. 2015 – Jan. 2016)

•Pick up Hyatt Diamond/Gold Guests from Airport

•Open doors for guests

•Greet guests upon Arrival & Departure

•Assist guests with luggage’s/Hotel Information/Smoking Area/Room or Elevator Cards

•Guide guests to restaurants if needed

•Assist guests with Golf bags to room or for keeping

•Tag luggage’s & Golf Bags when keeping in luggage room

•Room details

•Ice machine location

•Clean trolleys

Hyatt Regency Saipan, Guest Service Officer, Saipan CNMI, (Feb. 2016 - May. 2016)

•Assist guests with Hotel Information

•Hand out Locker keys to Hotel guests Assist guests with Gym

•Hand out towels

IT&E, Customer Care Representative, Saipan CNMI(Feb 2017-Sep 2018)

• Connect collect call overseas and on Island

•Assist customers on Directory Assistance

•Surveys on DSL Internet Speed, IT&E upgrade

•Surveys about tourists visits on Island.

•Take payments and set up payment plans with customers

•Assist customers with contracts, load, plans that we offer

•Assist customers with billing, connections, data usage, roaming etc.

•Activate customers services when billing has been paid.

•File billing disputes, adjustments and courtesy credits.

•Troubleshoot, setup apns and vpns

•Assist customers with wifi passwords, reset modems and routers

•Assist leads with call backs

•Advise customers about bundles, current promotions and rewards program

Department of Revenue, Administrative Assistant II, Lakewood, CO

(November 2018- February 2019)

•Performed administrative duties, including answering phones, mail sorting, and data entry while maintaining company standards

•Assist customers with reinstatement

•Delivering mail

•Maintaining files and records

•Maintaining daily tracking log

•Completing other duties as assigned

•Composed,prepared,edited, and distributed correspondence and other department documents

•Supported complex, deadline-driven operations, and resolved issues

•Utilized excellent communication and customer service skills

•Assigned and reviewed work, also provided guidance and direction

•Providing administrative and clerical support (mailing,faxing,copying)

•Maintaining electronic and or hard copy filing system

•Assisting in resolving problems

•Preparing and editing documents like letters,reports and emails

AT&T, Retail Sales Associate, Thornton CO (Feb 2019-Sept 2019)

•Develop and attain customer experience and sales objectives for store.

•Sell all products and services offered by the Company.

•Meet all sales objectives and monthly goals.

•Provide efficient, courteous customer service and assist in all aspects of product offerings and services.

Rocky Mountain Poison & Drug Safety,Drug Center Representative, Denver, CO

(September 2019 - January 2021)

•Manage Drug safety communications between consumers, clients, HCP’s, distributors & manufacturers while staying in compliance with HIPAA and FDA guidelines.

• Planned, organized and developed training materials that met specific needs of new hires.

•Mentored and guided employees ensuring all were trained in product knowledge and capable of performing assigned duties.

Arapahoe County Motor Vehicle, Motor Vehicle Specialist I, Aurora, CO

(March 2021 - September 2021)

• Interact with customers, employees, staff and the public to resolve problems, answer questions, complete forms, process licenses and fees and provide information related to the Motor Vehicle Department .

• Assist the public by researching information needed, solving complex issues, submitting negotiable documents for final processing and determining the elements needed to conduct a rightful motor vehicle transaction of any type. • Verify title documents by utilizing appropriate reference manuals and materials to determine legal qualifications and insure accuracy.

• Authenticate completeness and compliance with all state and federal laws.

• Confirm title and registration revenues due and establishes proper sales and use tax rates to be paid by the citizen.

• Assess filing and release requirements as well as fees needed. Substantiate citizens' legal addresses and identification.

• Issue all license plates, annual validation tabs, Americans with Disabilities Act placards and plates, and temporary permits conforming to Air Care Colorado regulations and Colorado Auto Insurance standards set by law.

• Establish and/or maintain files, records and reports from a variety of materials requiring considerable knowledge of motor vehicle practices and procedures.

Wiseconnect, Fiber Field Technician

(September 2021 - December 2022)

•Resolve, repair and install fiber optics systems, ensuring that they work properly

•Examine and replace faulty and/or old fiber optic cables.

•Organize scheduled maintenance routines.

•Develop sensor indicators and conduct timely inspections, so that a faulty fiber optic system does not destabilize its performance.

•Execute premises cabling and take care of the underground and underwater cabling requirements.

•Keep track of the signal strength of different devices including: television, telephone, and high-speed internet.

•Formulate and maintain system records and system designs.

AmerisourceBergen MWI, Warehouse Associate, Aurora, CO (November 2021 - September 2023)

•Order fulfillment - stocking, restocking, picking and packing, and outbound shipping of customer orders

•Perform daily cycle counting and researching discrepancies

•Use equipment to track, monitor and verify products for distribution

•Maintain a clean work area to keep pharmaceutical products and merchandise clean and

•help prevent work related injuries

•Verify product received against receiving documents, notes and reports discrepancies and

•any obvious damages (dependent on shift assignment)

•Assist as warehouse associate with 80% warehouse assistance on (packing,manifesting,picking items,replenishing, etc.) and 20% customer service assistance with other departments incoming shipments

•Sort invoices, create LTL labels and shipping and picking labels

•Assisting with waves every 3 hours and prioritizing our priority shipments on a daily basis

•Performed other duties as assigned

•Floorspotting packages onto pallet and loading pallets into trucks assigned via (Fedex Air, Fedex Ground, UPS air, and UPS ground, Same Day Deliveries and Customer Pickups)

United Parcel Service (UPS), Warehouse Loader Seasonal PEAK Season, Aurora, CO (December 2023-January 2024)

•Utilizes “hand-to-surface” techniques when handling parcels

•Scans, read, and assigns the carton for proper grouping

•Loads packages into the delivery area and moves them onto conveyor belts, trucks, or pallets

•Handles packages as they move through the facility to a receiving dock

•Assists in loading and unloading trucks at customer’s premises

•Adheres to corporate policies to the letter (safety, security, uniform, package handling)

•Sets up and maintains a neat working environment

•Detects package information errors, flaws, and any inconsistencies

•Works with other warehouse employees to ensure job efficiency. Olameter Corporation, Meter Technician Aurora, CO (March 2024- October 2024)

•Entering residential and commercial property to access the electric meter to perform required work

•Services provided: Setting, changing, or disconnecting the electric meter as well as reading investigation

•Working with energized electric equipment to respond to meter issue for Xcel

•Providing customer service with a responsibility to humility and to the customers we serve

•Working with pride and a high quality of workmanship

Skills:

•Open person

•Fast learner

•Flexible

•Communication Skills

•Dedicated

•Punctual

•Bilingual

Awards & Recognition: Rocky Mountain Poison & Drug Safety- Heroes of the Heart Award (August 31, 2020)

References:

•Daisuke Hara, Hyatt Regency Saipan, Front Office Manager 670-***-****

•Sherylyn Aquino,IT&E Customer Care Manager, 670-***-****

•Leah Lafferty, Department of Revenue, 303-***-****

•Christopher Cavallaro, AT&T Store Manager 720-***-****

•Laura Freed, RMPDS Manager 303-***-****

Contact this candidate