Office Administrator Customer Service

CHRISTINA THURMOND

**** ****** ***** **. *** Vegas, NV. 89120 702-***-**** *************@*****.***

ACCOMPLISHMENTS

Medical Office Administrator

CPR Certified

HIPAA Certified

OSHA Certified

PROFESSIONAL SKILLS AND ABILITES

FRONT OFFICE:

Patient Flow Management

Appointment Scheduling

Telephone Management

Medical Transcription

Specialist Referral

Knowledgeable In: Managed Care Plans, Government Sponsored Plans, Private Payers and EOB

Medical Billing and Coding: CPT-4, ICD-9-CM, and HCPCS

Computer Skills; Keyboarding and Ten Key; Medisoft, Spring Charts, and Electronic Health Records (EHR) : Microsoft Word, Excel, and PowerPoint

Proficient In: Anatomy, Physiology, and Medical Terminology

BACK OFFICE:

Vitals

Patient Medical History

Basic Life Support Skills

DISTINCTIVE SKILL SET:

Ability to work effectively in teams

Capability of multi-tasking to complete various responsibilities

Capacity to work under pressure with intermediate to minimal supervision

Excellent in penmanship, Orthography, and Verbal Communication

Exquisite in Customer Service and Patient care

High level ability to Organize, Plan, and Prioritize duties

Ability to relate to public regardless of ethnic, religious, and economic status

PROFESSIONAL EXPERIENCE

2011-2012 HEALTHCARE PARTNERS OF NEVADA LAS VEGAS, NV

DATA SPECIALIST

Inputting all patient information, including address phone, emergency contact, insurance information, etc.

Filing insurance claim, getting approvals for office visits, verifying and validating insurance claims.

Audit of billing and coding, customer service, employee relations.

2010-2011

WOODSON DERMOTOLOGY NV

MEDICAL FRONT OFFICE ADMINISTRATOR

Welcome patients as they contact the center personally or by telephone, and explain the services available, payment categories, and billing procedures.

Schedule appointments; direct walk-in patients and emergencies as per established policies and procedures.

Answer all incoming calls and route them to the appropriate staff.

Register all patients per registration protocols an collect all documentation.

Generate route slips for each patient, and assure that all services provided have been checked out properly.

Reviews and verifies patient coverage of insurance or other agencies and computes the charges to be paid by the patient.

2007 TO 2009

GOLDENGATE HOTEL AND CASINO

Las Vegas, NV

MAIN BANK FINANCIAL TELLER

Process all the cash transaction that take place on a bank on a daily basis

Maintain accurate details of each transactions

Make entries into the banking system as and when they happen

Tally the full cash amount at the end of each day

Make reports and submit it to the manager

Help the customer get through tedious banking processes

Help the customer in whichever banking process they need help with

Bring in new customers to the bank and help with opening their accounts

Have good relations with the regular customers

Train new employees

Coordinate with the other bank employees

Coordinate with other cashiers and teller of the bank as there are quite a few tellers even in just one branch

Act as a promotion officer of the bank and create good word of mouth

2004 TO 2006

ALAMO INTERNATIONAL

Las Vegas, NV

LEAD CUSTOMER SERVICE REPRESENTATIVE

Damage Reports and Insurance Claims

Legally Binding Contracts

Time Management

Customer Service

Financial Accounts

EDUCATION

2010 TO 2011

Everest College

Henderson, NV

MEDICAL OFFICE ADMINISTRATOR

Diploma

Medical Office Administrator degree

Contact this candidate