Security Clearance United States
Resume:
JOSEPH P. INGRAMS, JR.
San Antonio, TX
******.*******@*****.***
Joseph Ingrams LinkedIn
PROFESSIONAL SUMMARY
Network Engineer and Military Veteran with a Secret Security Clearance and 20 years of proven experience in the United States Army. Accomplished measurable results while leading teams of 80 in a dynamic, fast - paced environment. Possess a comprehensive background in telecommunications and information technology management derived from conducting domestic and global operations. Managed risk upon multiple lines to protect assets, property, and equipment valued over $2M while meeting the expectations of senior leadership. Possess extensive knowledge in test interface, outage recovery, and provisioning. Recipient of multiple awards for outstanding performance and professionalism. Career supported by a Bachelor of Science in Electrical Engineering.
Database Management
Process Improvement
Network Operations Management
Cost Reduction
Data Analysis
Training and Development
Policy Implementation
Organization/Communication
Customer Service
PROFESSIONAL EXPERIENCE
Torch Technologies - San Antonio, Texas
@ Randolph Air Force Base United States Air Force 04-2024- Present
Configuration Management Senior
Configuration Managers are responsible for the Configuration Management process and the Configuration Management Database (CMDB). They maintain all configuration items in the CMDB.
Configuration Managers maintain information about configuration items required to deliver an IT service, including their relationships managing full suite of application development in an enterprise-wide capacity utilizing Angular (or) Drupal, and RESTful API, AWS (Cloud), HTML, and CSS.
Perform systems management and integration functions, improve existing computer systems, and review computer system capabilities, workflow, and schedule limitations. May analyze or recommend commercially available software.
DTSI - San Antonio, Texas
@ Randolph Air Force Base United States Air Force
ALM ERP Analyst / Sys Admin (Contractor) 02-2017 – 04-2024
Experience with the setup and administration of virtual systems and architectures, specifically, VMWare.
Able to address all manner of issues with HP Unified Functional Test (UFT) and HP Fortify suites from an administrative point of view.
For both PCs and designated Windows servers, manages services, assigns rights, reads/interprets system and application event logs, creates script files (VB and BAT) from the DOS command shell or MS PowerShell as needed
Able to navigate within and have a basic understanding of the Unix/Linux environment where required. Documents all processes as needed such that an untrained person can perform respective tasks.
Advises on selection of technological purchases with regards to processing, data storage, and data access and applications development.
Advises of feasibility of potential future projects to management.
Assists in software upgrades, documentation and implementation.
Customizes and configures workflow to allow the integration of applications.
FEDEX - GENCO –Coppell, TX 2016 - 2017
Operational Supervisor / Shift Manager (Test & Repair RF equipment)
Directing operational aspects of the facility; supervising approximately 50 teammates
Planning, monitoring and managing actual performance against operational portions of the budget; this includes, but is not limited to, proper management of departmental staffing levels, overtime and overall operational headcount
Assuring the attainment of facility production, quality and safety objectives
Leading, coaching, mentoring, and developing teammates on job functions/procedures to achieve objectives and productivity goals. Effective management of slotting/clustering using product velocity statistics.
Coordinating and conforming to the operational aspects of GENCO's Core Excellence Program and auditing regularly to ensure full compliance
Knowing and evaluating operational productivity goals, monitor daily and ensure goals are achieved
Implementing process improvement programs utilizing Lean/ Six Sigma methodologies
Leading operational initiatives to ensure inventory accuracy goals are met
Providing assistance to the Facility Manager and Operations Manager on special projects as required
Frontier Communications – Richardson, TX 2015 – 2016
Network Test Engineer
Created requirements and formulated test scenarios and test cases. Working with integration and testing of Networks.
Managed and executed the functional and regression system test required for products and services converted to HP-ALM
Conducted validation in converted data and network testing for Circuit Design, SONET, PSR, Equipment, EUL, ASR, and ISR
Specialized in Source Data Environment to include TIRKS, AAIS-DS, IVAPP, AND BAAIS; wrote and executed SQL queries in M6
Samsung Telecommunications America / World Link – Frisco, TX 2013 – 2015
RAN Engineer
Provided analysis and troubleshot issues such as RSSI and VSWR not in ranges
Provisioned and commissioned CDMA/LTE Ran equipment with parameters provided by national RF engineers. Working with integration and testing of Networks.
Experienced in GSM/UTRAN/Core Network Node and inter-operability to the OSS Systems; converted 3G from temp GMR to full build
Assisted RF and FE engineering teams to perform drive tests on 3G/4G/2.5 LTE to include CTTP and E911 tests
Windstream Communications – Little Rock, AR 2012 – 2013
Test and Turn Up Network Engineer
Performed implementation reviews and configured equipment in IP/Ethernet space
Collaborated with both technicians and engineers to test and turn-up network devices
Identified and repaired faulty network configuration issues to include TCP/IP
Hands on experience with integration and testing of Networks.
Fujitsu Communications – Richardson, TX 2012
Fujitsu Network Communications Support Engineer
Provided general technical support including test and turn up of new equipment, network configuration, and assisted in network migrations
Provided front-line support to customers by answering calls and technical questions and assisting with basic configuration issues
Conducted follow up analysis on unresolved customer issues or escalated matter to the next appropriate tier
AT&T Communications – Richardson, TX 2009 – 2012
Layer 2 NRC Mobility TAC Engineer
Provided resolution technical support for the Telecommunications Layer 2 Mobility networks
Led lifecycle process change applications to include upgrades and patch
Managed inventory of surveillance tools (AOTS /Ruby) valued in excess of $50K with zero loss
Verizon – Irving, TX 2007 – 2009
Repair Supervisor
Supervised and trained 40 technicians to troubleshoot customer issues, increased productivity 27% within first 2 years and improved team productivity 80%
Exceeded target from 2 – 12% for responding to and resolving internal and external service requests; reduced cycle time by 14%
Determined number of orders to be processed by generating an order comparison tool; resulted in reducing cost and increasing efficiency
Verizon DFW Airport – Grapevine, TX 2006 – 2007
EMS Administrator
Managed network operations and provided reliability for the Texas region; operated and maintained critical networks and protected assets
Added and removed SONET nodes and rings in 5 EMS systems; accomplished all transport simplex issues that fell within the Verizon network and Federal Communications Commission guidelines
Assisted the entire CO in the metro district. Responsible integration and testing of Networks.
MILITARY EXPERIENCE
United States Army Reserves 1992 – Present
Signal Support Specialist
Installed, operated, and maintained designated radio and data distribution systems; troubleshot signal support equipment and terminal devices valued at $500K
Possessed specialized knowledge of System Center Configuration Manage and System Center Operations Manager product suite, TCP/IP, topology, and security
Provided technical assistance and training for user-owned and operated automated telecommunication computer systems, LANs, routers, and signal communications
Maintained selected electronic devices and performed signal support functions such as ACTIVE Directory, SharePoint, and CISCO equipment.
EDUCATION / TRAINING
Bachelor of Science in Electrical Engineering, Southern University Agricultural & Mechanical College, LA
Marine and ROV Technician / Pilot Certification, The Institute of Robotics at the University of Texas, TX
Information Technology Specialist, US Army
CERTIFICATIONS
CompTIA Network+
CompTIA Security +
3M Fiber
TECHNICAL SKILLS
Maintained Operating Systems, ACTIVE Directory and SharePoint
Installed, Configured and Troubleshoot PC Components
Installed/Troubleshoot Printers/Scanners
System Administrator (SILK/ ALM) automated Testing tools
VoIP, HP Open View, Cisco Works, SONET. Hands on experience with integration and testing of Networks.
CDMA,TDMA, GSM, LAN, and WAN Controller
TCP/IP routing, multicast, Cisco experience with some testing of HW and SW
Approved Fiber Optic Fiber Installer, Rack and stack experience
High Voltage Safety and Lock out Tag Out Certification
Granite Database, Network Testing
Cli-manager (Nortel Passport)
Error Recovery and Data Security
Defense Message Systems Operation and Maint.
Network +, Supporting Microsoft Windows NT 4.0 Core Technologies
Administering Microsoft Windows NT Server 4.0, 802.11
Nokia GSM BSSULT and Nokia EDGE BTS /3G/4G/2.5 LTE sites - BSM and LSMR platforms
SQL, MySQL / Understanding of Data Integration (Informatica & Oracle) and Java enterprise technologies including familiarity with Oracle Database, Solaris/Unix/Linux
Local Area Networks (LANs) & Wide Area Networks (WANs) / TCP/IP, Topology, and Security.
Understanding of large IP networks including protocols (OSPF, BGP, MPLS, SNMP, IGMP, ACLs, and QoS) and network security, network equipment from various vendors, OSS systems, and trouble isolation
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