Scrum Master Technical Support

DIVINE C. ONYEAGORO

**** ******* **** *****, ******* Texas 77493

Email: ***************@*****.***

Tel: 346-***-****

EDUCATIONAL QUALIFICATIONS

Certified Scrum master August 2024

Bachelor of Science (Computer Science). September 2000- May 2005

Babcock University,

Ogun State, Nigeria

WORK EXPERIENCE

Director/Owner September 2020-March 2024

Edify Business group, LLC

Desktop repair/troubleshooting and maintenance

Disassemble and reassemble computers using various types of hand tools.

Repair IT peripherals and equipment, such as printers, mobile devices, scanners

Performance tests according to requirements, prepare test reports of products when needed, remove viruses, and troubleshoot malware, adware, spyware.

Document orders, adhering to processes of the organization and department.

Database Analyst / consultant September 2011 - July 2020

Star Diva - New Jersey

Create and assist in data-base macro development: - platform excel

Coordinate and run in-house computer training on excel platform: - by creating and instructing lesson plans.

Microsoft office end-user support: - aid in resolving any Microsoft office related problems

Responsible for the integration of the various in-house report generation systems

Ensuring the company hardware and software are working as intended

Installing all the applications needed to support the organization

Updating systems when new software is released

Maintaining user accounts and access

PROJECT CHARILOVE March 2007- 2008

Benin City, Nigeria

Technical support:

Ability to diagnose problems and replace defective components. Assemble and troubleshoot computers. Install, assemble, and configure computers.

Monitor printers, scanners, and related hardware.

Troubleshoot problems with computer systems, hardware and software, e-mail, network, and peripheral equipment problems; make repairs as needed.

Make hardware and software acquisition recommendations including helping users assess needs and provide justification for equipment and services.

Customer Service Officer, March 2006- 2007

Union Bank of Nigeria Plc.

Ability to diagnose problems and replace defective components. Assemble and troubleshoot computers. Install, assemble, and configure computers.

Troubleshoot server related problems and resolved all computer hardware malfunctions for the branch.

Closely monitored communication activities by controlling external/internal information flow and systems.

Worked with regional offices in designing and duly implementing prospect/existing client contact systems.

Developed and directed marketing database which includes client/prospect information, mailing list applications, access to financial reports, etc.

Supervised work performance of Public Relations and Client Service staff. Planned and administered marketing operation’s budget.

Likewise, assisted in developing regional marketing budgets. Conducted balancing of departmental accounts with supervisor

IT Engineer/Customer Service Agent, January 2003- February 2006

Systems Tech Toner Cartridge Remanufacturers

Lagos, Nigeria

Technical support:

Delegated to manage Quality Control measures of all company products.

Supervised firm’s standards especially related to prospective clients’ data.

Drafted proposals for new business; Assisted Sales Department in strategic planning for client presentations.

Provided technical support to IT Department. Handled IT infrastructure maintenance and troubleshooting.

Additional Skills

Advanced Computer Operator (Hardware and Software)

Very Quick Learner

Problem Solver

Multi-Tasker

Languages Spoken

English

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