Data Analyst Customer Service
Resume:
SCHULONDA
DANIELS
*********.****@*****.***
Olive Branch, MS 38654
Bold Profile
Detailed focused Product Data Analyst skilled in database management and cross-functional collaboration, ensuring data integrity and data quality. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Dedicated and hard-working. PROFESSIONAL SUMMARY
Orgill Inc, - Product Data Analyst
Memphis, TN • 02/2017 - 05/2024
Orgill Inc. - Advertising Database Coordinator
Memphis, TN • 04/2007 - 02/2017
WORK HISTORY
Analyzed data to identify root causes of problems and recommend corrective actions.
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Produced monthly reports and created documentation for various job procedures.
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Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
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Optimized website user experience with clear, concise, and informative product copy and images that effectively communicated key features of products.
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• Designed custom forms for efficient data collection.
• Trained team members and new employees.
• Provided technical support to customers.
Organized photo libraries by product codes to aid in marketing products.
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• Managed 25+ emails daily helping customers solve issues. Streamlined data entry procedures for faster input and retrieval of information.
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Conducted thorough research on industry trends and best practices to optimize current database.
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Provided timely support to end-users on database-related queries or concerns, enhancing user satisfaction levels.
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Optimized database performance by conducting regular audits and updates.
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• Gathered product data and images to successfully promote products. Assisted customers with creating digital marketing material and solving technical issues.
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Assisted in troubleshooting technical issues related to the database environment, minimizing downtime risks.
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SKILLS
• Data Analysis
• Data Validation
• Database Maintenance
• Excel Functions
• Tableau
• Workflow Analysis
• Project Management
• Documentation Management
• Data Cleaning
• Data Mapping
• Data Exports
• Photo Shop
Delta State University
Cleveland, MS • 05/1998
BBA: Computer Information
Systems/Office Administration
Northwest Community College
Senatobia, MS • 05/1994
Associate of Applied Science:
Computer Information Systems
EDUCATION
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