Data Analyst Customer Service

SCHULONDA

DANIELS

*********.****@*****.***

901-***-****

Olive Branch, MS 38654

Bold Profile

Detailed focused Product Data Analyst skilled in database management and cross-functional collaboration, ensuring data integrity and data quality. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Dedicated and hard-working. PROFESSIONAL SUMMARY

Orgill Inc, - Product Data Analyst

Memphis, TN • 02/2017 - 05/2024

Orgill Inc. - Advertising Database Coordinator

Memphis, TN • 04/2007 - 02/2017

WORK HISTORY

Analyzed data to identify root causes of problems and recommend corrective actions.

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Produced monthly reports and created documentation for various job procedures.

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Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.

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Optimized website user experience with clear, concise, and informative product copy and images that effectively communicated key features of products.

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• Designed custom forms for efficient data collection.

• Trained team members and new employees.

• Provided technical support to customers.

Organized photo libraries by product codes to aid in marketing products.

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• Managed 25+ emails daily helping customers solve issues. Streamlined data entry procedures for faster input and retrieval of information.

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Conducted thorough research on industry trends and best practices to optimize current database.

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Provided timely support to end-users on database-related queries or concerns, enhancing user satisfaction levels.

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Optimized database performance by conducting regular audits and updates.

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• Gathered product data and images to successfully promote products. Assisted customers with creating digital marketing material and solving technical issues.

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Assisted in troubleshooting technical issues related to the database environment, minimizing downtime risks.

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SKILLS

• Data Analysis

• Data Validation

• Database Maintenance

• Excel Functions

• Tableau

• Workflow Analysis

• Project Management

• Documentation Management

• Data Cleaning

• Data Mapping

• Data Exports

• Photo Shop

Delta State University

Cleveland, MS • 05/1998

BBA: Computer Information

Systems/Office Administration

Northwest Community College

Senatobia, MS • 05/1994

Associate of Applied Science:

Computer Information Systems

EDUCATION

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