Customer Service Project Management

N A I L A H A S C E N C I O -

D O N J O I E

NA

Customer Service

Teamwork

Communication

Problem-Solving

Proficient in Microsoft Word

Project Management Tools

Strong Communication

Looking for a position that will expand my skills as an independent and self-motivated person to build a career in a company that I can strive in. I am resourceful and dedicated in demonstrating great customer service with strong organizational abilities.

S K I L L S

Profile

E D U C A T I O N

2018-2022

FLORIDA VIRTUAL SCHOOL

E X P E R I E N C E

Customer Service Survey Rep

Customer Service Parcel Rep

January 2024 -March 2024

April 2023 - August 2023

KGS RESEARCH CENTER

Provided customer service via outbound calls to conduct telephone surveys to our clients about customer satisfaction, public policy, local issues, and many more.

Worked closely with the quality control team to ensure opinions and data were collected in a neutral and unbiased manner. Emailed clients surveys and walked them through how to complete them.

Adhered to company policies and the script when talking to clients and recording call data.

Provided customer service via phone and email by determining appropriate shipping methods, informing customers of company products, services, routes, and rates.

Offered assistance to customers by suggesting appropriate shipping methods and maintained inventory of shipping supplies. Operated the point of sale terminal (POS) ensuring package handling fees were collected.

Employed investigative research for mis-labeled packages. The Photographer/Sales Associate

June 2024 - August 2024

COLORVISION INTERNATIONAL INC

Picture-taking. Take picture using proper techniques and methods. Process picture correctly.

Collect payments for purchases, following company procedures for checks and credit card authorizations.

Maintain attractive, clean store and personal appearance. Work with other employees as a team.

Open and close register as assigned.

Follow proper record keeping and cash handling procedures. Perform routine maintenance and upkeep of equipment. 689-***-****

1049 S Hiawassee Road, Orlando

Fl 32835

*****************@*****.***

High school diploma

FEDEX

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