Administrative Services Supervisor
Resume:
Roger Bonnell
IT Administrative Services Supervisor
Salem, WV 26426
************@*****.***
Authorized to work in the US for any employer
Work Experience
Administrative Services Supervisor
Hope Gas, Inc.-Jane Lew, WV
September 2022 to Present
• Oversaw the installation, configuration, and maintenance of hardware, software, and network systems
• Led troubleshooting efforts to resolve complex technical issues, minimizing downtime and maximizing productivity
• Collaborated with cross-functional teams to develop strategic plans for technology infrastructure upgrades
• Evaluated vendor proposals and negotiated contracts for hardware/software purchases at competitive prices
• Maintained inventory of all IT assets including computers, servers, networking equipment, and peripherals
• Spearheaded the implementation of an enterprise-wide ticketing system resulting in improved issue tracking efficiency
LAN Administrator
Dominion Energy-Bridgeport, WV
November 2016 to September 2022
• Managed LAN performance and security for Dominion Hope
• Installed network software and trained users on LAN operation
• Troubleshooting of LAN problems and implemented LAN procedures and standards
• Evaluated and recommended hardware, software, telecommunications equipment to meet the user's needs
• Responsible for working company wide in multi-platform environments
• Provided guidance in complex problem areas where errors could cause significant delay, expense and disruption
• Maintained user workstations and used SCCM to deploy software to user's
• Maintained Tough books and Tough pads working with Panasonic and Verizon as needed to deploy on a large scale operation for Dominion Gad field operations
• Maintained Phone users and trained on functionality of company owned software
• Daily Helpdesk tickets ranging from loss of connection to software failures needing to be corrected
• Engineering support of Auto cad 2018
Network Support Specialist
Justice Federal Credit Union IT-Bridgeport, WV
August 2015 to September 2016
• Maintained and secured a disaster recovery center for the WV branch of JFCU
• Was the only member of IT at this branch making my daily task extensive and tedious
• Became expert at receiving and completing Footprint tickets from over 300 users across the nation
• Installed, configured and tested all new servers and applications such as IBM TLV Sever for Symitar
• Installed 3850 Cisco switches and implemented sticky MAC port security
• Performed network GAP analysis and turned over to IT management team
• Secured multiple network vulnerabilities without direction from management to ensure financial institution security
• Installed and deployed virtual WSUS server for over 500 workstations and servers within Vmware
• Utilized Opsview to monitor the entire DR network for failures and corrected any issues as needed
• Maintained and monitored all Telco equipment for alarms and failures
• Maintained trouble ticket issues with Vendors such as IBM, Lumos, Sprint, Verizon, Dell, Cisco
• Configured and deployed cellular devices with GOOD Enterprise Email application installed and configured
• Configured and secured Virtual and physical servers deploying Mcafee remotely with KACE application
• Configured and deployed Cisco VOIP phones on an as needed basis
• Maintained over 300 virtual workstations becoming an advanced expert level administrator of Citrix Xenapp 6.5
• Installed software on Citrix server farms for financial institution specific applications IT Specialist
Washington Technology Group-Clarksburg, WV
August 2011 to September 2015
• Obtained security clearance to work in DOD classified facilities
• Began work on proof of concept for a Biometric DOD customer's disaster recovery network
• Installed power rectifiers and UPS for server racks
• Installed and powered servers from box to rack
• Installed and powered Routers and switches from box to rack
• Engineered and cabled the proof of concept from start to finish
• Produced start up and shut down procedures for all network equipment
• Submitted SOP's to Government officials for review and approval
• Obtained Security+ from Comptia for DOD 8570.01 IAT Level II qualification
• Obtained CCA Certification for Xenapp 6.5 Certified administrator
• Obtained NetApp Certification as a Netapp certified Database administrator
• Performed technical installation of Vmware Vsphere client to server from ground up
• Mounted and installed OS's from ISO files stored in Datastore within Vmware
• Worked with Vmware extensively throught the 4 year contract
• Performed network vulnerability scans utilizing Retina network vulnerability scanner and ARMY Gold Disk
• Installed and utilized CAC authority servers for network authentication
• Backup and disaster recovery solutions focusing on Windows, Linux and virtual desktop deployments
• Installed Footprints for Help Desk ticketing system and later became expert level administrator of this software
• Assisted with configuration management database for Biometric team at BIMA Level IIII Server Installation Engineer
Telamon Corp-Carmel, IN
April 2009 to August 2011
• After Firm price quote has been accepted by AT&T the detail engineer will be notified when to complete the engineering process by the Project Manager via E-mail.
• Detail Engineer will take pre-spec or Project Letter for CAS work and complete and make it an official AT&T/SPC spec with all tabs and information required.
• Detail will take all information from project that has been compiled and create a SMOP (System Method of Procedure) and submit to AT&T for approval. Once approved detail will copy to a word doc.
• Engineering and installation support with problem resolution on projects that involves information relevant to Detail Engineering SPEC, SMOP and, LOM.
• Worked remotely to support Installation Technicians in the field VIA Phone and email communications.
• Reviewed final installation of Network equipment and performed Vulnerability scans utilizing Nessus vulnerability scanning tools
IT Installation Specialist
Teksystems EF&I-Linthicum, MD
January 2008 to April 2009
• Engineering and installation support with problem resolution on projects that involves information relevant to Detail Engineering SPEC, SMOP and, LOM.
• Issued pre-spec or Project Letter for CAS work and complete and make it an official AT&T/Comcast spec with all tabs and information required.
• Requested Firm price quote by AT&T and was notified when to complete the engineering process by the Project Manager via E-mail.
• Using standard Detail Engineering practices the Detail will be responsible for creating (writing) LOM
(list of materials) and pre-spec or partial spec.
• Served as Installation foreman over major Server, Switch and Router installations for Vendors such as Comcast, Sprint, Verizon, AT&T
• Performed security scans on various network devices to ensure network reliability utilizing Retina network security vulnerability scanners
• Compiled vulnerabilities and submitted to IA management team for evaluation
• Upgraded IOS versions and configured systems to comply with Vendor security standards
• Reviewed finished installs with vendor quality control team and obtained final sign off for projects IT installation Specialist
Level IIII IT Installation Foreman
Cisco-Annapolis Junction, MD
March 2005 to January 2008
• Served as lead installation technician and test & turn up specialist in advanced Cisco 15454 Metro environments
• Installed Server equipment, routers and switches
• Deployed IT technicians as needed to Telco providers under contract to sites to perform troubleshooting of Routers, switches and servers
• Served as lead installation foreman over multi-million dollar contracts for AT&T and Verizon
• Lead crews of up to 25 to perform mass installations of mainframe Routers, Servers and switches
• Developed telephone equipment orders from field engineering documents and created MOP's to ensure Level 1-3 technicians performed work as expected by Telco Data Center management
• Advanced configuration specialist for mainframe equipment in Central Offices utilizing test equipment such as T-berds and Fiber Owl
• Took all information from project that has been compiled and create a SMOP (System Method of Procedure) and submit to AT&T for approval.
• Uploaded technical documentation to AT&T's specific Teefit Databases
• Created LOM's ( list of material ) for major installations across the north eastern United States
• Performed problem resolution with vendors relevant to Server and Router installation Entry level IT Technician and server installation specialist NetApp Certified Database Administrator
Orius Corp-Hunt Valley, MD
May 1997 to July 2005
- Hunt Valley, MD - May 1997 to July 2005
• Installed server racks and hardware
• Engineered, installed and cabled various types of servers for Verizon and AT&T data centers throughout north eastern United States
• Tested server performance and functionality with members of Telco NOC team
• Performed installation of Various Cisco Devices including Switches, Routers and mainframe servers
• Configured switch and router devices per Telco guidelines
• Upgraded IOS versions on various Cisco devices per security guidelines
• Cabled servers, Switches and routers per TP-76300 guidelines utilizing DS1, DS0, Cat5, Cat6, Coaxial and fiber optic cabling
• Maintained technical documentation Including SOP's, SMOP's and MOP's
• Worked various shifts to adhere to safety and regulatory guidelines set forth by the Telco provider
• Utilized various Windows and Linux based operating systems such as Windows 2000, Server 2003, Windows XP, as well as Linux OS's
• Fluent in utilizing Command prompt to test various Server and Router functionality Certifications and course work
• CCA - Citrix XenApp 6.5 Certified Data Administrator Achieved 8/29/2013
• NetApp Certified Database Administrator - Achieved 8/2/2013 - Certificate ID C5H6MHXCKMR4YP8F
• Security + CE - Career ID - COMP001020323596 Expires November 9th 2017
• Cisco Network Security 1 - Achieved 3/11/2014
• ARMY Information Assurance Fundamentals (IASO) 40 hour course achieved 10/22/2012
• IA Vulnerability Management Achieved 10/22/12
All physical certifications available upon request Education
Other
Skills
• Microsoft Windows Server
• PowerShell
• VMWare
• Windows
• Active Directory
Certifications and Licenses
CompTIA Security+
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