Technical Support Multimedia Production

Dennis Jay Kornoely

Prescott, AZ 928-***-**** ******.*******@*****.***

Professional Summary

Detail-oriented multimedia production specialist with over 20 years of experience in video production, client relations, and technical support. Proven track record of managing diverse projects and building lasting client relationships while delivering high-quality results. Expertise in technical troubleshooting, network administration, SEO, and content creation. Work Experience

Founder & Multimedia Production Specialist

Adessy Media, Grand Rapids, MI

December 2001 – Present

• Founded and manage a multimedia production company specializing in video and sound production, overseeing project planning, recording, editing, and final delivery.

• Increased client visibility by implementing marketing strategies and SEO best practices, resulting in a 30% growth in new business.

• Cultivated strong client relationships through tailored solutions and consistent satisfaction throughout the project life cycle.

• Produced high-quality content for client websites, newsletters, and blogs, enhancing engagement and brand presence.

• Oversaw business operations, focusing on client service and support to foster long-term partnerships.

Technical Support Specialist & Certified Microsoft Network Administrator PEC Technologies, Holland, MI

November 1997 – December 2001

• Delivered advanced technical support for hardware and software issues, demonstrating strong problem-solving skills.

• Managed network hardware and server software setups, configurations, and maintenance, improving operational efficiency by 20%.

• Administered and configured Active Directory, overseeing user accounts and permissions to ensure secure network operations.

• Conducted system diagnostics and repairs, ensuring minimal downtime for clients.

• Developed and delivered training on network management and software applications, enhancing user proficiency.

Office Manager

Central Virginia Small Business Development Center, University of Virginia, Charlottesville, VA August 1995 – October 1997

• Managed daily office operations, providing exceptional support to business consultants and clients.

• Coordinated communication and addressed inquiries, improving client satisfaction ratings by 25%.

• Organized events and workshops to foster local business development.

• Streamlined office procedures, increasing workflow efficiency. Assistant Director of Continuing Education

Lake Michigan College, Benton Harbor, MI

August 1993 – June 1995

• Assisted in managing continuing education programs, enhancing course offerings through feedback and evaluation.

• Coordinated with instructors and vendors, ensuring high-quality educational experiences.

• Supervised administrative staff to maintain effective program operations. Aviation Maintenance Administrationman

United States Navy

February 1987 – February 1991

• Managed aviation maintenance records with precision, ensuring regulatory compliance and accuracy.

• Demonstrated strong communication skills in high-pressure situations, coordinating with maintenance crews to ensure mission readiness.

Education

Bachelor of Arts in English

Western Michigan University, Kalamazoo, MI

August 1991 – May 1995

Certifications

• CompTIA A+ Certification

• CompTIA Project+ Certification

• CompTIA Cloud+ Certification

• CompTIA Linux+ Certification

• Cisco Certified Technician (CCT)

• Google Cloud Certification – G Suite

• Microsoft Certified Solutions Expert (MCSE)

Skills

• Customer Service Excellence

• Video and Sound Production

• Network Administration (Azure, Cisco)

• SEO and Marketing

• Copywriting and Content Creation

• Technical Support (Hardware/Software)

• Project Management

• Client Relations and Communication

• Microsoft Office Suite

• Google G Suite

• Adobe Creative Suite

References

Available upon request.

Contact this candidate