Customer Service Administrative Assistant

CASSANDRA D. BAKER

706-***-**** Colbert, GA ******.*********.****@*****.***

P R O F E S S I O N A L O V E R V I E W

Highly skilled and detail-oriented professional with over 30 years of experience in administrative support, office management, and customer service across diverse industries. Adept at managing office operations, handling payroll functions, and providing exceptional support to senior management. Proficient in using various computer applications for database management, word processing, and web maintenance. Proven ability to create effective advertising tools, manage financial records, and administer standardized tests.

W O R K E X P E R I E N C E

Administrative Assistant to Pastor / Church Secretary New Grove Baptist Church, Winterville, GA May 2013 – Present

• Operates and maintains office equipment; arranges for repairs when needed.

• Manages paper and electronic filing systems, update paperwork, and maintain documents.

• Perform payroll functions and process payments.

• Provides information to callers, manages schedules, and coordinates events.

• Prepares meeting notes, correspondence, and reports; maintains company websites.

• Orders and manages office supplies; prepares event materials. Desktop Specialist / Owner

Baker's Originals & More, Colbert, GA Jan 1997 – Present

• Designs and produces advertising tools, including flyers, brochures, and business cards.

• Manages daily expense reports, accounts receivables, and invoices.

• Schedules appointments and conducts follow-up communications.

• Provides printing and consulting services for various businesses. Test Administrator

Athens Technical College, Athens, GA Nov 2016 – Oct 2021

• Administered Pearson VUE and Pest Control tests for various companies.

• Compiled and submitted detailed monthly financial reports and test statistics to the Economic Development department.

• Conducted written, computer-based, and performance examinations for various agencies and non-Athens Technical College students, ensuring compliance with time requirements.

• Managed and forwarded completed examinations, applications, and other documents to the appropriate offices.

Tax Preparer: Seasonal Position

Jackson Hewitt Tax Service, Athens, GA Jan 1997 – Apr 2017

• Provided tax preparation and consultation services.

• Ensured accurate completion of tax forms and compliance with tax laws.

• Managed office operations at regional locations and led teams of preparers. Assessment Support Specialist

Office of Personnel Management, Athens, GA Oct 2012 – Apr 2014

• Assisted retirees with changes to accounts and provided support during insurance seasons.

• Trained new specialists and conducted information searches.

• Forwarded necessary paperwork to maintain workflow. Test Administrator

Office of Personnel Management, Athens, GA Nov 1997 – Oct 2012

• Administered various standardized tests, including ASVAB.

• Instructed and supervised test monitors, ensuring test integrity.

• Participated in special projects at multiple locations. CASSANDRA D. BAKER

E D U C A T I O N

Bachelor of Science: Business Administration/Accounting Fort Valley State University Fort Valley, GA

S K I L L S

Effective Communication Adaptable and Flexible Problem-Solving Customer Service Minded Microsoft Office Suite Tax Preparation Software Data Entry Performance Monitoring AWARDS

Received multiple certificates, letters of recognition, and monetary awards during tenure with the federal government.

P R O F E S S I O N A L D E V E L O P M E N T A N D C E R T I F I C A T E S Insurance License: Health and Life Insurance

Fields Insurance School Atlanta, GA

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