Warehouse Associate Customer Relations
Resume:
Summary of Qualifications
Highly skilled professional in client and customer relations. Diverse experiences in the occupational field of marketing and business management. Skilled in the areas of packing, shipping, receiving and other areas of production. Possess a flexible, positive and engaging personality. Management and financial skills with attention to detail; open to training opportunities; capable and comfortable in a single support environment with decision-making responsibilities, but also works great in a team-oriented environment!
Employment History
Moore Cleaning — Chicago, IL
Commercial Cleaner
August 2019– June 2022
Duties included:
Sweeping & mopping
General clean up and wellness of facility
Factory Motor Parts (FMP) – McCook, IL
General Warehouse Associate
January 2019– Present
Worked in multiple areas of the warehouse:
Shipping & Receiving
Order Picking
RF Scanning expertise
Roc Auto certified for forklift and other machinery
Excellent packaging skills (good attention to detail)
CCI Credit Card International – Oakbrook, IL
Sales Representative/Appointment Scheduler, Outbound Calls
April 2018 – December 2018
Sells credit card processing for Fortune 500 company (First Data)
Processes data for potential merchant clients
Makes outbound cold calls for sales & consulting to small business owners
E & A Global Marketing Solutions – Oak Park, IL
Sales and Marketing Representative – February 2017 to October 2017
Fortune 500 companies Comcast and Exelon
Develop marketing strategies for inside sales of gas / electric / cable /internet/ phone, etc.
Trained and mentored other representatives on the sales & marketing process
Built, analyzed and stored customer profiles
Farrell’s Barber Shop – Chicago, IL
Stylist – January 2013 – July 2016
Communicated with clients and developed strong customer relationships
Scheduled appointments
Washed, blow dried, curled and pressed hair
Cut and styled men’s hair, mustaches, beards
First Impressions Hair Salon – Chicago, IL Stylist - June 2011 to December 2015
Developed and maintained client relationships
Scheduled appointments
Washed, blow dried, curled and pressed hair
Cut and styled men’s hair, mustaches, beards
Hygiene and sanitation skills
Radio Advertising Agency - Chicago, IL
Sales – October 2012 to December 2012
Persuaded clients to buy advertising space or time.
Contacted person responsible for budget in target business and presented advertisement plan.
Explained the benefits of ad using statistics and figures.
Offered price negotiations, closed deals and recorded details.
Bateast Insurance Company - Broadview, IL / Midwest Funding Corp.
Sales / Loan Officer - February 2009 to October 2012
Reviewed terms of sale or loan documents.
Set up repayment plans and new terms of sale.
Approved loans within specified limits, and referred loan applications outside those limits to
management for approval.
Met with applicants to obtain information for loan applications and responded to questions
about the process.
Analyzed applicants' financial status, credit, and property evaluations to determine feasibility of
granting loans.
Reviewed loan agreements to ensure that they were complete and accurate according to policy.
Computed payment schedules.
Kept abreast of new types of loans and other financial services and products in order to better meet customers' needs.
Harvard Collections - Chicago, IL
Collections Specialist - April 2005 to May 2007
Collected payments on past due bills.
Organized list according to severity of delinquency.
Located customers using credit bureau information, background checks, loan documents, and
other paperwork or databases.
Informed clients of overdue accounts and amount currently owed.
Attempted to collect payment.
Van Rue Credit Corporation - Skokie, IL
Collections Specialist - November 2004 to April 2005
Collect payments on past due bills.
Organize list according to severity of delinquency.
Locate customers using credit bureau information, background checks, loan documents, and
other paperwork or databases.
Inform clients of overdue accounts and amount currently owed.
Attempt to collect payment.
Initiate repossession proceedings or hand over account to law practice that specializes in debt
collection.
References Available Upon Request
To Whom It May Concern:
I am enclosing a copy of my resume for your consideration and would like to call your attention to the areas of skill and achievement in my background that are most relevant.
I am an achiever with many years of knowledge in the field of customer service, customer relations and production. My standards are high and I am constantly striving to achieve my goals. I am highly motivated and would be an asset to your establishment and to those in which you serve.
I am confident in my professional abilities. I am willing and able to learn and develop new interest and skills. I’m willing to prove my abilities in these fields, as shown on the attached resume.
I look forward to hearing from you and having the opportunity to discuss your needs.
Sincerely,
Marcellus D. Duff
Education
Bachelors in Marketing / Finance
Westwood Business College
Chicago, IL
Associates in Construction Management
Vocation Certificate in Business Management
Vocation Certificate in Culinary Arts
Illinois State Sanitation License
Areas of Expertise
Exceptional Attention to Detail
Business Finance & Marketing Skills
Strong Five-Step Conversation/ Impulse Factor Skills
Excellent Communication Skills
Excellent Customer Service Skills
Strong Analytical and Mathematical Skills
Motivation for Sales
Presentation and Negotiation Skills
Product Knowledge Expertise
Client Relationships
Self-Confidence
Professional telephone etiquette
Extreme detail to cooking
Intense attention to aroma and presentation while cooking
Computer Skills
Microsoft Office 2013:
Word, Excel, PowerPoint 2013
Fax, copier, telephone and 10-key calculator
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