Customer Service Administrative Assistant
Resume:
Victoria Bost
Erie, PA
**********@*****.***
I am a loyal and trustworthy employee who can work alone or as part of a team. I am a quick to learn and willing to adapt to any job. I am a competent, loyal, hard working employee with the ability to achieve tasks when working alone or as part of a team. I am punctual with an excellent attendance record. Authorized to work in the US for any employer
Work Experience
Restaurant Manager
Mike and Ds-Lake City, PA
February 2024 to Present
Cook
Answer telephone for incoming orders
Prep food
Food safety certificate
Ramp certificate
Wait tables
Cash register
Open and close restaurant
Count drawers
Close credit card machine.
Door dash orders
Store app orders
Catering
Train employees
Customer service
Customer Service Associate/Cashier
Sheetz-Girard, PA
August 2022 to May 2023
Customer Service Associate/Cashier
• Provides a positive customer experience with fair, friendly, and courteous service.
• Registers sales on a cash register by scanning items, itemizing and totaling customers’ purchases.
• Resolves customer issues and answers questions.
• Bags purchases if needed.
• Processes return transactions.
• Discounts purchases by redeeming coupons.
• Collects payments by accepting cash, check, or charge payments from customers and makes change for cash customers.
• Maintains a safe and clean working environment by complying with procedures, rules, and regulations.
• Contributes to team effort by accomplishing related results as needed.
• Greets shoppers, answers questions, and helps them find products.
• Learns about new products quickly and makes recommendations.
• Unloads daily deliveries and organizes the stock room.
• Stocks shelves and displays according to the planogram.
• Makes sure that all products are fresh and within the expiration date.
• Cleans and sanitizes assigned area, including sweeping, mopping, and dusting.
• Follows written and verbal instructions from managers.
• Assists with other departments as needed,
Cook
Hometown Pizza-Girard, PA
May 2022 to August 2022
Cook
Answer incoming calls for orders
Prepped food
Ran the kitchen solo
Cashier and Customer Service Manager
Warehouse Sale, SMJ International, LLC-Girard, PA
July 2017 to March 2022
• Answers customers’ questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources.
• Accomplishes customer service human resource objectives by training, and coaching employees.
• Manages customer service staff, communicates job expectations, and
• Implements production, productivity, quality, and customer-service standards.
• Contributes customer service information and recommendations to strategic plans and reviews.
• Enforces company policies and procedures.
• Determines customer service requirements by maintaining contact with customers and visiting operational environments,
Education
High school diploma
Central High School - Erie, PA
September 1996 to June 1999
Skills
• Planograms
• ADLs
• CRM software
• Marketing
• Customer service
• Bartending
• Cooking
• Cooking
• Microsoft Office
• Microsoft Excel
• Adobe Photoshop
• Windows
• Sales
• Leadership
• Order entry
• English
• Computer skills
• Organizational skills
• Communication skills
• Time management
• Restaurant experience
• Food preparation
• Culinary experience
• Food industry
• Meal preparation
• Food handling
• Food service
• Store management
• Cash register
• Supervising experience
• Cash handling
• Google Suite
Certifications and Licenses
Food Handler Certification
November 2022 to November 2022
Ramp Certificate
Assessments
Sales skills — Proficient
January 2024
Influencing and negotiating with customers
Full results: Proficient
Warehouse safety — Proficient
February 2024
Using safe practices in a warehouse setting
Full results: Proficient
Cooking skills: Basic food preparation — Proficient February 2024
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient
Food safety — Proficient
February 2024
Knowledge of proper food and equipment handling safety measures Full results: Proficient
Home health aide skills — Proficient
January 2024
Providing care to patients in a home setting
Full results: Proficient
Bartending — Proficient
February 2024
Understanding, pouring, and mixing drink orders
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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