Front Desk Customer Service
Resume:
Beretha Monterro
Bedford, TX *****
*************@*****.***
Work Experience
Front Desk Associate
Courtyard by Marriott-Bedford, TX
May 2023 to April 2024
• Greeted and checked in guests, ensuring a positive first impression and providing excellent customer service
• Managed high call volume, efficiently handling inquiries, reservations, and guest requests
• Maintained accurate records of room availability and guest accounts using computerized systems
• Assisted with the coordination of group bookings and special events, ensuring smooth operations
• Provided recommendations for local attractions, restaurants, and transportation options to enhance guest experience
• Handled cash transactions accurately while following established procedures for billing and payment processing
• Resolved guest complaints promptly and effectively to ensure satisfaction and repeat business
• Collaborated with housekeeping department to prioritize room cleaning based on guest check-in/check- out times
• Updated daily reports including occupancy rates, revenue figures, and VIP arrivals/departures for management review
• Implemented new check-in/check-out procedures that reduced wait times by XX%
• Achieved an average customer satisfaction rating of XX% through attentive service delivery
• Increased upselling revenue by XX% by promoting hotel amenities during check-in process
• Trained new front desk associates on standard operating procedures to ensure consistency in service delivery
• Developed strong relationships with frequent guests resulting in increased loyalty program enrollment
• Collaborated with maintenance team to address any issues reported by guests promptly
• Coordinated with other departments such as concierge services or bell staff to fulfill specific guest requests
•
Front Desk Receptionist
Motel 6 / Studio 6-Bedford, TX
October 2018 to July 2021
• Greet clients and visitors with a positive, helpful attitude.
• Assisting clients in finding their way around the office.
• Announcing clients as necessary.
• Helping maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs.
• Assisting with a variety of administrative tasks including copying, faxing, taking notes, and making travel plans.
• Preparing meeting and training rooms.
Secretary/Receptionist
Witmore and sons-Euless, TX
January 2007 to September 2009
• Reporting to management and performing secretarial duties.
• Processing, typing, editing, and formatting reports and documents.
• Filing documents, as well as entering data and maintaining databases.
• Liaising with internal departments and communicating with the public.
• Directing internal and external calls, emails, and faxes to designated departments. Education
12 in Basics
New fellowship - Titusville, FL
February 2003 to May 2003
6 months of college in Criminal Justice
Florida Metropolitan University - Melbourne, FL
Skills
• Guest Services
• Upselling
• Front Desk
• Typing
• Cash Handling
• Night Audit
• POS
• Cleaning Experience
• Time Management
• Databases
• Computer Operation
• Auditing
Assessments
Front desk agent (hotel) — Proficient
July 2022
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate