Support Specialist Signal
Resume:
John Velasquez
Houston, TX *****
***************@*****.***
Desktop Component Repair
Application installations
System Provisioning
Customer experience
management
Technical Troubleshooting
Mobile Device Management
Accurate Documentation
Network Administration
User Training
Telecommunications
Server maintenance
Problem Resolution
Security Protocols
Spanish
Accomplished Signal Support Specialist and Technical Support Specialist with a proven track record in the Active Duty Army, enhancing operational efficiency through expert maintenance of signal support systems and technical troubleshooting. Skilled in Network Administration and Customer Experience Management, I have significantly improved system reliability and user satisfaction. Signal Support Specialist (25U)
Active Duty Army, Fort Cabazos, TX October 2018 - October 2021 Technical Support Specialist
Active Duty Army, Wiesbaden,
Germany
October 2021 - September 2024
Work History
Provided maintenance and technical assistance to commanders and staff in regards to signal support systems.
Supervised and assisted with battlefield signal support systems and terminal devices.
Wrote and executed information services policies for use by supported organizations.
Utilized technical equipment to monitor network status in operational environments.
Performed signal diagnostic functions to detect network interruptions and diagnose connection deficits.
Handled all troubleshooting tasks for signal support services, which included radio, wire and battlefield automated systems. Tested signal-level equipment for operational performance within prescribed tolerances.
Integrated new devices into managed networks while maintaining assigned security protocols and protections.
Completed in-depth performance tests of parts and systems undergoing design optimization in simulated environments.
Trained new system users and employees in classroom type sessions to promote useful system knowledge and operations expertise. Troubleshooting computer systems.
Providing access to computer systems.
Installing and configuring hardware, software, and operating system. Administering network rights and access to system and equipment. Ensuring everything is operating properly.
Additionally I was appointed as the orderly room NCOIC providing administrative support for the Company managing daily office operations; tracking all administrative actions between the Battalion and the company; manages the day-to-day calendar for the Company leadership; drafts meeting agendas; maintains electronic file systems and paper files; routes contracts, invoices, and documents as required; provide recurring counseling and rating for one Soldier
Education
Skills
Languages
Patchogue-Medford High School at Medford, NY
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