Technical Support Customer Service
Resume:
Associate Of Applied Science:
Human Services
Monroe Community College
Rochester, NY
New York State Licensed :
Cosmetology
Rochester Educational
Opportunity Center
Rochester, NY
************@*****.***
Las Vegas, NV 89101
Highlights
• Strong problem solving ability
• Service solutions expert
• Active listening skills
• Sharp problem solver
Education
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. New York State Department Of Motor Vehicles - Motor Vehicle License Examiner
Rochester, NY
04/2022 - 08/2023
Staffing Solutions Organization - NYS Contact Tracer (COVID-19) Rochester, NY
12/2020 - 01/2022
Contact tracers identify members of the public who were exposed to patients diagnosed with infectious diseases. They call patients who contracted infectious diseases, establish which individuals those patients had contact with, and initiate isolation protocols to limit further disease transmission. Maximus - Accounts Review Specialist
Rochester, New York
12/2016 - 09/2018
Responsible for determining the accuracy of in-process and processed New York State of Health care applications and taking appropriate action as needed to make corrections for the New York State of Health. Also responsible for understanding and responding to complaints and appeals and responding to information requests as appropriate
Maximus - Consumer Services Specialist (CSS) III
Rochester, New York
08/2016 - 12/2016
Responsible for answering inquiries from Marketplace individual consumers including but not limited to general information as well as assisting individuals and families in applying for health care coverage through the Marketplace. Verizon Wireless - Technical Support
Rochester, New York
02/2004 - 07/2015
Provide exceptional customer service and Technical Support for internal and external voice and data product customers. Provided detailed information on how to set up and configure data and voice products. Verify provisioning and Erica Brown
Summary
Experience
Responsible for administering fair driving tests and evaluating applicant's knowledge of traffic laws and safe driving practices, standards and requirements. Conducted commercial drivers license (CDL) skills tests which are required to obtain a class A, B, or C license. Retesting drivers have been in three or more reportable accidents within an 18-month period.
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diagnose device or Network issues. Used various administrative department tools and on-line resources for customer resolution. Use trouble ticket system for tracking customer interactions and problem resolution. Evaluated customers concerns and resolve problems to customer satisfaction. Demonstrated and practices regularly the skills necessary to handle any Customer service and or Technical Support call type that is routed through the center in this function. Follow-up with customer to ensure first call resolution and achieve and deliver one hundred percent customer satisfaction. Camrells Multicultural Salon - Salon Owner/ Manager Rochester, New York
06/2001 - 02/2004
Completed purchase orders and customer invoices. Analyzed client requirements, created a business plan and drove strategy development. Monitored sales and service records and investigated discrepancies. Determined staffing requirements and interviewed, hired and trained new employees. Tracked and evaluated staff performance, handled all promotions and terminations.
1 Favor Street
Rochester, NY 14608
I'm a volunteer with Mother In Need Of Others (MINO). We Maintain a resource room full of maternity and baby items, personal and feminine hygiene, and cleaning supplies available free of charge to case managers for their clients. Treasurer- January 2016 to present.
Mother In Need Of Others (Volunteer Work)
United Professional Barbers And Cosmetology
Association
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