Customer Service Technician
Resume:
Bobby Moody II
Howell, MI *****
*******@*******.***
Professional Experience
Flushmate – New Hudson, MI
Customer Service Representative & Licensed Plumber
June 2017 – Present
Provide exceptional customer service and support, serving as the primary point of contact for inquiries and troubleshooting.
Train new employees, developing and implementing training materials, including instructional videos for product installation and troubleshooting.
Serve as a field service technician, delivering hands-on support and expertise resolving customer escalations. I worked with product representees directly to assure communication is clear and that all needs are met by offering expert advice and video presentations.
Retired
January 2009 – May 2017
Mid-Central Plumbing – North Little Rock, AR
Foreman / Service Manager / Service Technician / Licensed Plumber
August 1993 – December 2008
Supervised the service plumbing division, managing a team of plumbers and technicians.
Conducted service plumbing tasks, including installation and repairs, as a licensed and journeyman plumber.
Developed project estimates and bids, utilizing skills in blueprint reading, schematic design, and isometric drawings.
Operated heavy equipment and performed braising and welding tasks as needed.
Louis Allis Magnetek – Milwaukee, WI
Department Manager
July 1992 – July 1993
Oversaw the production department for manufacturing components used in electric motors, ensuring efficiency and quality standards were met.
Kaelber Mechanical – Kenosha, WI
Shop Foreman
April 1990 – July 1992
Coordinated logistics and delivery of parts for large-scale projects in Wisconsin and Illinois.
Managed inventory and organized parts for inbound and outbound logistics.
Education
Ja Fair High School – Little Rock, AR
High School Diploma
Pulaski Technical College / Central Arkansas Joint Apprenticeship Program
Plumbing License
Mechanical Engineering (bachelor’s degree)
Skills
Customer Service Excellence
Employee Training & Development
Plumbing Installation & Repair
Project Estimation & Bidding
Blueprint & Schematic Reading
Heavy Equipment Operation
Braising & Welding
Certifications
Licensed Plumber (State Certification)
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