Quality Assurance Customer Support
Resume:
HOLLY PARKES
************@*****.***
https://www.linkedin.com/in/holly-parkes-8213929/
PROFESSIONAL SKILLS
• Self-motivated, quality-driven professional, thriving in fast-paced environments
• Specialize in manual, mobile, API, functional, regression and automation testing
• 25+ years of experience in QA: Agile, Waterfall, SDLC
• 4+ years of world-wide team collaboration across geographical locations and time zones
• Tools:
• Windows, Mac, Firefox, IE, Chrome, Edge, Safari, Opera, Jira, xRay and Zephyr for Jira / Confluence
• Swagger, Postman, SoapUI, Linux/Unix, Slack, Zoom, Webex, Teams
• BrowserStack, Storybook, Zeplin Design Tool, VMware vSphere, GitLab, MySQL, Oracle, JavaScript, WebServer
• Katalon, TestComplete, Selenium
PROFESSIONAL EXPERIENCE
Panzura, LLC, Remote / Canton, OH
Quality Assurance Architect / Lead Engineer Oct 2020 – Sept 2024
• Gather requirements to create Jira Epics, User Stories and Test Cases for mobile and web applications
• Collaborate with department leads to determine business requirements for creating new products and features
• Perform extensive manual, functional and regression testing on hybrid cloud-based storage solutions
• Provide testing support to the automation team of around 5 members
• Ensure QA team of approximately 20 deliver predictable, impactful and stable cloud file services software
• Help generate more robust testing methods and ensure test cases and suites are thorough Worksoft, Dallas, TX
Quality Assurance Engineer – Interfaces Team Nov 2019 – Oct 2020
• Initiate new interface automation tests to be integrated into regression suite
• Manage multiple projects simultaneously
• Update and maintain team QA Confluence page with meaningful articles and release notes
• Create release reports using PowerBI which are distributed via support department to customers BravoTech, Dallas, TX Apr 2019 – Nov 2019
Quality Assurance Analyst / Contractor – projekt202
• Author and execute test scripts for all facets of product utilizing Windows, Mac, iPhone and Android technology
• Provide quality leadership with IT team and business partner to build and execute strategic goals for a desired project
• Lead all agile technology hand-off meetings with business partner and other stakeholders OpenConnect Systems, Inc., Dallas, TX Dec 2014 – Apr 2019 Quality Assurance Lead
• Led all facets of functional and regression testing for both client and server product components
• Worked closely with product owner, business analyst and developers to ensure functional requirements were met when writing user stories and tasks
• Served as informal Level II resource for Technical Support providing insight on product features and offering diagnostic help
• Reviewed and assisted in creation of product documentation as well as the creation of on-line help videos using Adobe Captivate
Brinkman Financial Services, Carrollton, TX Nov 2007 – Dec 2014 Quality Assurance Lead
• Solely responsible for all QA testing of web and mobile applications utilizing large SQL databases
• Worked extensively with payment gateway software for credit card transactions
• Created, maintained and executed all test scripts reporting bugs in a timely fashion
• Responsible for maintaining PCI-compliance training for all employees along with the integrity of our systems Bynari, Inc., Dallas, TX Aug 2006 – Nov 2007
Quality Assurance Specialist – Part-time
• Tested the suite of email integration tools utilizing Microsoft Outlook, Linux server application as well as our web mail client on various internet browsers
• Wrote and updated test plans and product documentation
• As the sole quality assurance tester, I worked to move manual testing processes over to automation and acted as liaison between development and customer support teams Trintech, Inc., Addison, TX Mar 2001 – May 2003
Quality Assurance Analyst
• As Senior QA test engineer, performed extensive testing on banking reconciliation software running on SQL and Oracle database platforms
• Provided editorial services for software documentation staff
• Responsible for training new team members
OpenConnect Systems, Inc., Dallas, TX Dec 1996 – Mar 2001 Quality Assurance Test Engineer/Customer Support
• Started as a customer support specialist; offered first level support to customers and second level support to field consultants
• Awarded Customer Support Specialist of the Year – 1997
• In July 1998, transitioned to the QA department
• Acted as team lead on projects and trained personnel from other departments on quality assurance test procedures
American Express Financial Advisors, Richardson, TX Jan 1994 – Dec 1996 Division Technical Specialist
• Provided technical support and training for the DFW area’s highest-producing advisors and their assistants on personal computers and networks
• Taught software operations and computer/network maintenance: 1-1 and classroom setting of 10+
• Wrote monthly technical newsletter
US House of Representatives, Canton, Ohio and Washington, DC June 1984 – Dec 1993 Computer Systems Administrator
• Managed large relational databases
• Met frequently with constituents, business leaders, and interest groups EDUCATION, CERTIFICATIONS & TRAINING
• ICP-ATA: ICAgile Certified Professional in Agile Test Automation
• ICP-TST: ICAgile Certified Professional in Agile Testing
• StarWest & StarEast Quality Assurance Training Conferences
• Certified Ethical Hacker: Hacking and Penetration Testing course, SkillSoft
• Cicso Systems, Dallas, TX (CIP training/certification)
• USDA Graduate School, UNIX Command Shell Language Programming I/II, Washington, DC
• Stark State College, Associate Degree in Applied Business, Canton, OH
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