Customer Service Call Center

LaToya Lee Bullitt

Dallas, TX

202-***-**** **********@*****.***

SUMMARY

Dedicated and hardworking professional with a passion for continuous learning and tackling challenges. Committed to maintaining customer satisfaction with a positive attitude, strong communication skills, and a friendly, open-minded approach to new situations. SKILLS

EXPERIENCE

● Efficient and Detail-Oriented

● Customer service-oriented

● Adaptable and open-minded

● Supervisory Experienced

● Strong work ethic

● Creative Problem Solving

● Microsoft Office

(Word, Excel, PowerPoint)

● Email Support

● Salesforce

08/2020 to 02/2024 (Remote) Customer Service Supervisor Advanced Call Center Technologies

● Cross trained in multiple departments to know all company needs and trained new employees.

● Analyzed and updated all necessary changes to Salesforce software.

● Processed customer service requests via phone support and email support.

● Diagnosed customer needs and proactively educated them on company services and benefits.

● Led audits for internal data processes to identify and manage initiatives that resulted with improved business performance.

● Recommended metrics and models based on historical trends.

● Worked with internal teams to understand business needs and changing strategies.

07/2010 to 01/2019 Old Ebbitt Grill – Washington, DC Host/Server

● Welcomed and seated guests as a host, ensuring a positive first impression.

● Served as a server, building relationships with clients, and maintaining a loyal customer base.

● Demonstrated professionalism and hospitality in all interactions.

● Superivised and trained a team of over 120 staff members. 01/2006 to 06/2010 ESPN Zone – Washington, DC

Host

● Greeted and escorted guests to their tables, ensuring a welcoming experience.

● Trained new team members on the cashier system, providing guidance on efficient and accurate transactions.

● Supervised and supported new team members to enhance team productivity and cohesion.

EDUCATION AND TRAINING

University of the District of Columbia - Washington, DC Bachelor of Science in Criminal Justice

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