Business Analyst Project Management

SUMMARY

Enthusiastic and results-driven professional with extensive in business analysis, data analytics, and project management within the healthcare insurance industry. Proven track record in leveraging data-driven insights to enhance operational efficiency and improve decision-making processes. Skilled in utilizing advanced analytical tools and techniques to optimize processes, ensure stakeholder satisfaction, and drive strategic initiatives. EDUCATION

Master of Science in Engineering Management -

New Jersey Institute of Technology 3.4 GPA

SKILLS

SDLC, Agile, Scrum, Waterfall, SQL (for data analysis and engineering tasks) HTML, CSS, JavaScript (for full-stack development projects) Oracle, MS SQL Server, MySQL, MongoDB, UNIX, Windows, Crystal Reports, SSRS, System Testing, UAT, Mercury Quality Center, Power BI, Tableau, MS Office Suite (Excel, PowerPoint, Visio, MS Projects) SharePoint (for collaboration and document management) GIT (for version control and collaboration in projects)

EXPERIENCE

Business Analyst -

CareFirst Health Insurance

Business Analyst -

Cybage Software Private Limited

ACADEMIC PROJECTS

Full-Stack Web Application Development

Retirement Planning Application Development

Mutaib Khan

929-***-**** ************@*****.*** Jersey City, NJ 07306 Sep 2022 Dec 2023

Newark, New Jersey

Graduated with honors, mastering project management, financial modeling, and process optimization to enhance business and engineering operations.

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May 2023 Present

Baltimore, MD

• Analyzed healthcare claims data using SQL and Excel, achieving a 95% accuracy rate in identifying trends and reducing claim processing times. Applied financial modeling techniques such as DCF Analysis and Regression Analysis to lead variance analysis and operationalize cost reduction strategies, resulting in a notable 30% improvement in efficiency in claims processing and cost management

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Conducted system testing and UAT for healthcare systems, ensuring the solutions met healthcare regulations and compliance standards, achieving a 100% accuracy rate in testing.

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• Utilized Oracle ERP, SCM software, and SAP to streamline supply chain management and improve delivery schedules. Achieved 100% stakeholder satisfaction by presenting data-driven findings in clear and actionable formats, ensuring alignment with healthcare regulatory compliance.

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• Identified process optimization opportunities that contributed to an 80% increase in overall efficiency. Dec 2020 Jun 2022

Hyderabad, India

Led Gap analysis and optimized healthcare insurance claim management processes, improving claim processing time by 20% and enhancing user experience.

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• Prepared and presented critical project documentation (BRD, SRS, FRD) with a 100% completion rate for healthcare insurance projects. Organized weekly meetings to address challenges, find solutions, & establish targets using Microsoft Teams, & Zoom for effective collaboration

& goal-setting.

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Boosted healthcare claims management efficiency by identifying technology enhancement opportunities, resulting in a 40% surge in claims automation and decreased manual interventions

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• Created responsive and dynamic user interfaces utilizing HTML, CSS, and JavaScript frameworks such as React and Angular Enhanced front-end performance through load time reduction and ensuring cross-browser compatibility, while verifying data integrity via client- side validation techniques across various targeted browsers

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Implemented back-end functionality with Node.js, Express, and Django, creating RESTful APIs to facilitate efficient data communication with MySQL and MongoDB databases.

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Implemented robust data privacy and user security measures by incorporating secure authentication and authorization mechanisms via JWT and OAuth, fostering increased user trust and data security

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Collaborated with team members using Git for version control, resolving conflicts and contributing to the CI/CD pipeline for smooth deployment processes.

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Crafted a versatile Retirement Calculator as a web and mobile app, leveraging Python (Flask) and React to boost user engagement and accuracy in retirement planning

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• Collected user data inputs such as age, retirement age, savings, and income to facilitate scenario comparisons for informed decision-making. Improved user understanding by 50% through the integration of dynamic charts using Power BI and Tableau to illustrate retirement savings and expenditure patterns

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• Designed a user-friendly interface that organizes options clearly and guides users through input requirements.

• Focused on delivering high-quality outputs validated against industry-leading retirement calculators for accuracy and reliability. Empowered users to plan their retirement effectively, resulting in a 20% increase in retirement savings, by utilizing financial planning software, retirement calculators, and retirement planning apps for precise future financial security

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Data Engineering and Analytics with Cloud Platforms Mortgage Management Tool Development

CERTIFICATES

Front End and Back End Developer Training -

J Spider

I gained a comprehensive understanding of both client-side and server-side development. This training equipped me to handle all aspects of web development, making me a versatile full-stack developer capable of building and deploying robust applications. Technical Product Management (Coursera) -

I leverage technical expertise and strategic product planning to oversee the entire product lifecycle, shaping strategy, prioritizing features, and collaborating with engineering teams to align development with business goals and customer needs. Business Analysis & Process Management (Coursera) - I enhanced my skills in interpreting complex datasets, data cleaning, sampling, and applying predictive and prescriptive analytics, while also developing expertise in statistical analysis, impactful visualizations, forecasting, and strategic decision-making to influence business outcomes through data analytics.

PMI Agile Certified Practitioner (PMI) -

Obtaining my PMI Agile Certified Practitioner (PMI-ACP) certification has honed my expertise in agile principles, empowering me to effectively manage projects with continuous improvement, adaptive planning, and iterative development to consistently deliver high-value products. Data Analytics for Business Professionals (IIBA®) - Developed a comprehensive understanding of data analytics, enabling effective data collection, analysis, interpretation, and visualization to drive strategic business decisions.

Engineered scalable ETL pipelines via AWS Glue, Azure Data Factory, and GCP Dataflow to streamline data extraction, transformation, and loading procedures for varied data sources, enhancing data processing efficiency

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Reduced data processing time and improved data quality using cloud-native databases like Amazon RDS and Azure SQL Database for optimized data storage solutions.

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• Conducted data analysis with SQL, enhancing system performance and ensuring consistency across platforms. Designed and deployed interactive Power BI and Tableau dashboards on AWS and Azure for real-time KPI monitoring, improving decision- making for stakeholders.

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• Integrated machine learning models using AWS SageMaker and Azure ML for predictive analytics, enabling data-driven decisions and insights. Developed a robust Mortgage Management Tool using Python, enabling users to compute amortization schedules and total interest paid for various mortgage options.

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Implemented features for users to compare multiple mortgage scenarios, including savings from additional monthly or yearly payments, enhancing financial decision-making.

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• Verified calculation accuracy by cross-referencing results with established mortgage calculators to ensure reliability. Designed with a strong emphasis on user experience, providing a comprehensive summary of results and engaging users with a personalized thank-you message upon completion.

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Aug 2021 Feb 2022

Hyderabad, India

Nov 2022 Jan 2023

Sep 2022 Nov 2022

Mar 2023 Mar 2023

Jul 2024 Jul 2024

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