Customer Service Data Entry

Cynthia Seibert

*********@*******.*** 704-***-**** Newark, DE

SUMMARY

Seeking remote customer service role to leverage extensive remote supervision skills. Seasoned customer service with 22 years of experience, including remote customer service and data entry. Excelled in coordinating multidisciplinary teams and overseeing operations.

WORK EXPERIENCE

Monroe Rehabilitation and Nursing Center Monroe, NC Charge Nurse, Wound Care Nurse, Remote customer service Jul 2011 - Present

• Oversee nursing and physician orders for precise documentation and adherence to care protocols.

• Manage wound care procedures, ensuring adherence to best practices and quality standards for patient outcomes.

• Coordinate rehabilitation unit operations, facilitating collaboration among multidisciplinary teams to enhance patient care and recovery.

Lancaster Health and Rehab Center 2044 Lancaster Pageland Highway LPN Nov 2019 - Aug 2023

• Data entry, customer service along with providing comprehensive nursing care to patients in a long-term rehabilitation setting, adhering to established healthcare protocols and ensuring the highest standards of practice at Lancaster Health and Rehab Center.

Lake Park Nursing and Rehabilitation Center Indian Trail, NC Admissions, Rehab, Wound Care Nurse Sep 2007 - Jul 2011

• Managed the transition from a part-time skilled rehab role to a full-time admissions nurse, ensuring smooth patient intake and coordination of care.

• Adapted to a critical staffing need by assuming the position of wound care nurse, effectively addressing in-house wound management challenges.

• Implemented wound care protocols and treatments, contributing to improved patient outcomes and continuity of care within the facility.

Elkton Transitional Care Center Elkton, MD

Cna/LPN Sep 2002 - Jun 2007

• Provided comprehensive patient care as a Certified Nursing Assistant, ensuring adherence to healthcare regulations and enhancing patient comfort and well-being.

• Functioned as a Charge Nurse, managing patient care plans and supervising a team of nursing staff to maintain high standards of nursing service.

EDUCATION

Delaware Technical and Vocational College

LPN, Nursing

Jun 2004

Hodgson Vocational High School

High School Diploma, Nursing and CNA

May 1995

SKILLS

Iv • Picc • TPN Experienced • Microsoft • Point Click Care • Matrix Computer Experience (Advanced) • Organizational Skills • Problem-Solving • Customer Relationship Management (CRM)

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