Customer Service Agent

Farrah Malaki Tasi

**** ******** ** ** ****

Olympia WA, 98501

Email: **********@*******.***

Cell: 360-***-****

OBJECTIVE

Detail-oriented and responsible individual seeking long-term commitment where I can contribute my customer service experience, strong communication and people skills. A team player who goes the extra mile to ensure customers are satisfied.

EDUCATION

Heald College 2012 - 2014 (Graduate) Honolulu, Hawaii

Associate In Applied Science Degree:

Business Administration with an Emphasis in Hospitality and Tourism

Work Experience

Retail Clerk

Post Office USPS-Olympia, WA

June 2019 to Present

Responsible for handling duties in a post office, including receiving and sorting mail, selling postage, assisting customers, selling money orders.

Bookkeeping, filing and organizing documents and other duties such as passport applications

Customer Service Agent

Delta Airlines

August 2015 to June 2017

Handles customer issues with tickets, flight accommodation, and other specials service needs.

Resolve and Investigate customer complaints

Train new employees, helps with audits if needed

Customer Service Agent

Alaska Airline-Seattle, WA

March 2015 to July 2015

Provide check-in assistance, ticketing changes, re-booking of itineraries and special service requests for passengers, Check and accept passenger baggage

Board/deplane flights and escort passengers to and from aircraft as needed, includes pushing wheelchairs and assisting other passengers with additional needs

Allegiant Service Agent

US Aviation-Honolulu, HI

July 2014 to December 2014

Process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats

Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements and denied boarding situations

RELEVANT SKILLS

Fast and Active Learner

Bilingual

Customer Care, Service, and Support

Accountable and Reliable

Spreadsheet Essentials

Professional Document Processing

REFERENCE

Christopher Ryan Gagnon

USPS Supervisor

900 Jefferson ST SE

Olympia, WA 98501

Work: 360-***-****

Email: ***********.*.******@****.***

Millie Marie Tavai

USPS Supervisor

4001 S Pine ST

Tacoma, WA 98413

Work: 360-***-****

Email: ******.*.*****@****.***

Alan Tin

Instructor (Travel Industry Management)

Heald College

1500 Kapiolani Blvd

Honolulu, HI 96814

Work: 808-***-****

Email: *********@*****.***

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