Customer Service/warehouse associate
Resume:
Maureen O'Connor
Dawsonville, GA *****
************@*****.***
This opportunity appeals to me on several levels given my experience. I’ve lived up here over a year and I need to integrate back into the work force. I have extensive customer service experience in both retail and call center services which display my interactive communication and problem solving skills. My past 12 years of OTR trucking has taught me how to work independently with little to no supervision. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Professional Truck Driver
Owner Operator/Fleet Owners-Fort Lauderdale, FL
August 2011 to October 2022
Long haul truck driver. Ran 48 states hauling time sensitive freight. Self driven and self motivated. No supervision. Adhering to DOT regulations and rules. FMCSA guidelines, several different companies, brokers, shippers and receivers expectations met on a daily basis Customer Service Representative
Life Extension Foundation-Pompano Beach, FL
May 2005 to November 2010
• Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
• Consulted with outside parties to resolve discrepancies and create effective solutions.
• Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
• Evaluated account and service histories to identify trends, using data to mitigate future issues. Merchandiser
Timbron Moulding-Stockton, CA
February 2007 to October 2009
Serviced 10 area Home Depot stores in the Tampa, FL area. Worked alone setting up displays in the stores, bargaining for space throughout the store to promote the product. Demonstrated product quality and uses, plus conducted DIY classes.
Customer Service Supervisor
Lowe's-Oakland Park, FL
January 2004 to April 2005
• Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
• Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
• Directed personnel training and mentored team members to promote productivity, accuracy and commitment to friendly service.
• Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
***********@*****.***
3450 13th Ave, Oakland Park, FL 33334
Customer Service Supervisor
Home Depot-Pompano Beach, FL
June 1998 to September 2003
Managed and oversaw all aspects of front end operations in conjunction with scheduling, training and mentoring 55 cashiers. Responsible for cross training associates throughout the store for front end peak needs.
Word and Excel
Server
J. ALEXANDER'S RESTAURANT-Fort Lauderdale, FL
August 1996 to May 1998
Serving guests in an upscale dining atmosphere
911 dispatcher
Fort Lauderdale Police Department
September 1995 to August 1996
911 dispatcher for police and fire
Education
Associate of Science in Criminal Justice
Broward College - Fort Lauderdale, FL
1999
Skills
• Maintenance
• Due diligence
• Data Entry (6 years)
• Customer Service
• Driving Experience (10+ years)
• Commercial Driving Experience
• Delivery Driver Experience
• Crisis Management
• Tractor-Trailer
• Commercial Vehicle Experience
• Customer service
• Driving
• Tractor-trailer
• Freight
• Negotiation
• Serving
• Documentation review
• Front desk
• Banking
• Personal assistant experience
• Windows
• Computer skills (10+ years)
• Microsoft Office
• English
• Communication skills
• Restaurant experience
• Workday
• Supervising experience
• Retail sales
• Property management
• Conflict management
• Microsoft Excel
• Time management
• Customer relationship management
• Mentoring
• Transportation management systems
• Research
• Salesforce
• Hospitality
• Office management
• Marketing
• Product demos
• Sales
• Relationship management
• Logistics
• Risk management
• Problem management
• Compliance management
• Live chat
• Merchandising
• Pallet Jack
• Interviewing
Certifications and Licenses
CDL Class A
August 2011 to July 2024
Driver's License
OTR
August 2011 to July 2027
Pallet Jack Certification
Doubles/Triples Endorsement
Tanker Endorsement
Hazmat Endorsement
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