It Support Specialist

**** ******* *****

Lakewood, Ohio *****

Cell: 440-***-****

*****************@*****.***

John A. Fitzgerald

Skills Accomplished Senior IT Support Specialist with a wide range of experience in hardware maintenance, software, security operations, and network operating systems.

• Hardware - Dell, HP, Zebra, Brother, Lenovo, Apple, RSA

• Network Operating Systems - Win2K22/19/16/12R2/2K8/2K3

• Operating Systems - Win11/Win10/Win8.1/Win7/Mac OS Experience

July 2022 – Aug. 2024 Insight Global Inc. Cleveland, OH. Senior IT Support Specialist

• Level II/III remote Service Now Help Desk support for facilities in the US.

• Took escalated calls that Level I were unable to resolve.

• Microsoft AD and Exchange Administration.

• Installed laptops, desktops, and tablets remotely.

• Installed and supported all types of software including VPN. Jan. 2021 - June 2022 Faber-Castell Inc. Cleveland, OH. Senior IT Support Specialist

• Win2K19 Server Administrator for all Faber US Employees.

• Installation and configuration of all Dell Win11/10 desktops, laptops, and printers.

• Installation, configuration, and support of all Zebra label printers.

• Configuration and support of all Motorola and Zebra handheld scanners. Jan. 2020 – Jan. 2021 Cincinnati Bell IT Technologies Cleveland, OH. Senior IT Deployment Specialist onsite at JoAnn Fabrics Headquarters

• Deployment and software configuration of Win2K19 servers for Joann Fabrics.

• Installation and configuration of Cisco Meraki switches.

• SCCM and Hyper-V installation and configuration.

• Installation of Win10 HP thin client workstations.

• Installation of Brother laser printers.

• Implementation of PowerShell scripts.

Jan. 2017 – Oct. 2019 Voss Industries Inc. Cleveland, OH. Senior IT Support Specialist and Server Administrator

• Win2K16/Win2K12R2 AD, SharePoint, and Exchange Server Administrator.

• Win10/7 laptop, desktop, and printer support for entire facility.

• Cisco Meraki installation, support, and administration.

• Android and iOS cellphone support for email and wireless connectivity.

• Successful KRONOS clock badge timekeeping system implementation.

• Successful migration from Win7 to Win10 for all desktops and laptops. Aug. 2015 - Dec. 2016 Vita-Mix Inc. Cleveland, OH. Service Desk Technician II

• Windows 2012R2 Active Directory and Print Server Administration and SCCM.

• Installation, software configuration, and hardware repair of Dell desktops and laptops.

• Hardware repair of all models of HP and Zebra printers.

• Resolve critical failures for production floor lines to keep them up and running. Mar. 2011 - July 2015 Kelly IT Resources Inc. Cleveland, OH. Deskside Support Technician onsite at Case Western Reserve University

• Onsite desktop computer support for the faculty, staff, and students of CWRU.

• Installation and repair of Win8/Win7/Win XP computers along with all types of printers.

• Installation and repair of Apple Macintosh laptop computers running the latest Mac OS. Jan. 2005 - Jan. 2011 DeVore Technologies Inc. Cleveland, OH. Senior IT Support Specialist

• Worked onsite for large manufacturing companies GE and Alcoa installing, repair, and administration of Win2K8/2K3/2K servers, Win7/XP/2K desktop, laptops, and all printers.

• Responsible for latest anti-virus definitions and security patches for Win OS.

• Migrated Win2K servers and desktops over to Win2K3 and Win XP. Feb. 1998 - Nov. 2004 ACS Inc. Contracted at NASA Cleveland, OH. Senior IT Support Specialist

• Win2K/NT network administrator and systems security for the WAN of the NASA Glenn Research Center network.

• Setup Entrust PKI encryption for secure email and data transmissions between centers.

• Security administrator for the Win2K/NT servers.

• Worked on writing security requirements and disaster recovery plans.

• Responded to critical calls on servers and desktops within the NASA Glenn domain. Education DeVry Institute of Technology Columbus, OH.

• 2- Year Computer and Electronics Degree GPA- 3.2

• President’s and Dean’s List.

Training &

Certificates

• Windows 11/10/8.1/7

• Mac OS El Capitan/Sierra

• Microsoft Active Directory

• SCCM

• NASA Glenn Cyber Security

• Symantec Anti-Virus Protection

• Dell Hardware

• HP Hardware

• Lenovo Hardware

• Apple Macintosh Hardware

• Zebra Printer Hardware

• MCSE

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