Digital Marketing Customer Service
Resume:
Evie Marsala
Pontoon Beach, IL *****
*****************@*****.***
Motivated sales professional looking for their "Forever Home!"I've sold everything from lipstick to F250's. I want to find a sales position that I love and that I can live with. Focusing on future plans within the company in which I'm applying.
Work Experience
Counter Manager, Jo Malone London
Nordstrom&Estee Lauder ELC-Richmond Heights, MO
November 2023 to Present
Responsible for following and upholding business operations under the Nordstrom code of conduct. Participated with digital marketing and networking to generate sales. Event planning and other operating duties involved while always making the extra effort to connect inspire and engage with the customers in turn making them look and feel their best!.
Assistant Manager
Rack Room Shoes-Branson, MO
December 2022 to November 2023
Duties and Responsibility
• Primary responsibility is the safety and welfare of employees and customers.
• Create, establish and maintained an excellent customer shopping experience. Maintained and reinforced current service level standards. Provided service training and leadership to staff members. Managed customer issues with a sense of urgency and to the satisfaction of our customer.
• All POS terminal transactions in accordance with policy and procedure Sales, Discounts and Refunds
Loyalty
Open/Closing procedures
• Inventory Control responsibilities to include adherence to all policies and procedures in regards to: Shipping and Receiving
Price Management (Price Changes, Markdowns etc.)
Singles
Damaged Merchandise
Conducting a Physical Inventory
• Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:
Merchandise Placement
Sales floor maintenance and housekeeping
Promotional event directions, materials and signage
• Payroll Control responsibilities to include adherence to all policies and procedures in regards to: Scheduling
Payroll budget compliance
Time & Attendance
• Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:
Utilization of all available training tools
Consistent reinforcement of customer service standards
• Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets.
• Worked towards a complete understanding of managing all day to day operations. Sales Associate
Kirkland's-Branson, MO
October 2021 to September 2022
• Worked in sales, selling merchandise
• Greeted customer
• Entered customer information into the computer
• Received and filed online orders
• Completed in-store purchases
• Handled in-store returns
• Cleaned stockroom daily
• Conducted credit card transactions through POS System
• Responsible for store displays
• Stocked the floor
• Provided pleasant customer service
• Assisted with returns
Barista
Kool Beanz Café-Granite City, IL
July 2017 to January 2019
Education
Associate's degree in Communications
Southwestern Illinois College - Belleville, IL
January 2003 to August 2004
Skills
• Public Relations
• Social Media Management
• Video Production
• Presentation Skills
• Microsoft Office
• Sales
• Email Marketing
• Digital Marketing
• Video Editing
• Leadership
• Communication skills
• Cash register
• Microsoft Outlook
• Data entry
• Customer service
• Time management
• Store management
• Organizational skills
• Makeup application
• Team management
Certifications and Licenses
Driver's License
Esthetician License
Contact this candidate