Customer Service Development Manager

Bruce Wilkinson

*** ***** ***** ****** ********, MI 48116 - 248-***-****

Objective

Seeking a new exciting and challenging work opportunity.

Summary of Career Skills

• Evolved intuition with the ability to approach, identify, and resolve problems.

• Continuous growth through expanding knowledge and capabilities.

• Balance of both analytical thought and creativity.

• Skilled communicator written, oral and visually.

Experience

Autozone, Brighton MI

Commercial Driver / Customer Service

June 2023 – June 2024

TJX/Marshalls, Brighton, MI

Backroom Coordinator (Seasonal)

October 2022 - January 2023

SSAB Americas, Mobile, AL

Business and Technical Development Manager, 2015-2022

Seek business opportunities independently and in tandem with regional sales managers.

Maintain and support current contract business.

Translate market intelligence to product management and research and development teams.

identify future application trends for the benefit of SSAB’s product portfolio.

Arcelormittal USA, Southfield, MI

Senior Engineer – Automotive Product Applications, 2014-2015

A continuation of the Technical Specialist responsibilities with TKS USA.

ThyssenKrupp Steel USA LLC, Calvert, AL

Technical Specialist - Applications Technology, 2009-2014

Responsible for product portfolio management including:

• Forecasting flat steel demand for multiple OEMs with comprehensive market demand studies.

• Develop competitive analysis and benchmarking studies

• Participate in new product and portfolio development

• Participate in customer business strategies

ThyssenKrupp Steel NA Inc., Detroit, MI

Advanced Applications Engineer, 1999-2009

Roles include application engineering, project management, and technical marketing for the future of advanced high strength steel.

• Project manager for numerous advanced applications for OEM customers

• Integral team member in the development and maintenance of the TS-16949 quality management system. Lead for system workflow documents, work instructions, and auditing.

Outboard Marine Corporation, Waukegan, IL

Design Engineer – Boat Development Group 1998 - 1999

Design lead for features, products and systems for the recreational boat industry.

Gager Rite Products Troy, MI

Machine Operator 1994-1998 (part time)

Manual and CNC Lathes to produce Gauge blanks and Gauge handles.

CAD support for complete product line.

ITT Automotive, Auburn Hills, MI

Computer Support Engineer – Informational Technology Team 1993-1994

Responsible for engineering systems with direct hardware support, software configuration, networks, and strategic planning.

Oakley Industries Inc., Clinton Township, MI

Prototype Manufacturing and Systems Engineer 1986-1993

Configured and implemented computer applications and networks for automating the manufacturing processes.

Education

College of Creative Studies, Detroit, MI

B.F.A. Industrial Design, 1998

Michigan State University, East Lansing, MI

B.S. Mechanical Engineering, 1986

Industry Participation:

AISI-SMDI-A/SP; Advanced Stamping and Tooling Optimization Committees; Wheels Task Force; Steel Fuel Tanks; Materials Content; Testing Harmonization and Technology Transfer; SMDI Communications Team; Great Deigns in Steel (GDIS) Planning Team; Steel Recycling Institute; Collision Repair (I-Car); Life Cycle Analysis (LCA); USCAR Integrated Computer Materials Engineering (ICME) Project.

SAE Sheet Steel Committee.

Business, Engineering, and Creative Tools:

MS-Office

Salesforce CRM

SAP ERP with Business Objects Suite (BI)

Adobe Creative Suite (Photoshop / Illustrator / InDesign / Acrobat

CAD: PDGS / CGS / Catia / Pro-E / Alias / Spinfire

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