Technical Support Customer Service
Resume:
Michael Christopher
Burleson, TX
*******@*****.***
Professional Profile
Veteran and aspiring IT professional offering 7+years of leadership, customer service and experience in technical support and production roles. Knowledgeable regarding troubleshooting, PC repair, basic networking, and inventory management, Optimistic, self-starter with great communication skills and management experience with a passion for success that is performance-driven and focused on productivity, teamwork, and dedication to excellence.
Key Technical Skills:
Setup and configure computer hardware, software, systems, networks, printers, and scanners
Diagnose, repair, prioritize, and display problem-solving skills troubleshooting technical issues
Virus and malware mitigation, cleaning infested computers and implementation of Encryptions
Experience
Mother Parker’s Tea & Coffee-Fort Worth, TX 2022-current
Documentation Specialist
Review existing standard operating procedures (SOPs), work instructions and food safety & quality documentation from different departments and deliver aligned procedures and best practices.
Identify potential areas of process improvement within Production and Quality assurance. Remediate gaps where appropriate. Develop new procedures as needed
Manage development of electronic documentation system to ensure integrity and document control.
Extensive working relationship with various functions (Production, Maintenance, Quality) and multiple shifts across site.
JC Penney-Haslet, TX
Supervisor-Inbound Receiving--Promoted from warehouse
Operations-inventory from receiving to storage, supervised, and trained 30 people--forklift, pallet loading software
Dell Corporation-Austin, TX
PC Assembly
Built multiple computers designs according to customer specifications--12 per hour
Read detailed information and assure the computer is put together correctly
Microsoft Corporation-Austin, TX
Technical Support Specialist
Assisted customers with Blackster worm virus concerns
Walked customers through sets to remove viruses, apply patches and answer questions
United States Army-Fort Hood, TX
GS5-Transportation Management Coordinator
Education
MyComputerCareer -Arlington, TX Current
Information Technology Security and Administration
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