Human Resources Customer Service
Resume:
Thomas Kirk
https://www.linkedin.com/in/tomkirk*/
Long Island, NY
*********@*****.***
EXPERIENCE
Northwell Health
Distribution Operations Assistant
July 2024
Enters and places orders for supplies in Materials Management Information System (MMIS); ensures accuracy of MMIS with regard to item numbers, vendor and charge numbers, and reconciles invoice discrepancies.
Communicates with appropriate organization departments to expedite purchases and orders, as needed; keeps management informed of inventory control activities and any issues that may arise.
Processes copying and printing requests received from throughout the hospital; duplicates, sorts, and distributes completed projects; maintains inventory of required supplies.
Receives materials, IVs, and supplies; delivers supplies to nursing and ancillary units.
ZOE & CO- Cedarhurst, NY
Operations Manager
September 2000 -july 2024
· Managed performance, sales and training of employees.
· Created sustainable accountability and motivation of employees by setting sales record programs including cash bonuses.
· Responsible for overall leadership, growth and direction which included budgeting, sales, advertising and providing exceptional customer service.
· Responsible for administering accounts receivable, account payable, employee payroll, as well as purchasing supplies and inventory.
· Responsible for cash management, strategic planning and areas related to measuring company performance.
· First point of contact for customers, responsible for achieving high levels of customer service and customer satisfaction.
PCG Consulting Group Albany, New York, United States · Remote
Case investigator
Dec 2020 - Feb 2022
A keen understanding of the need for patient confidentiality and the ability to conduct case interviews confidentiality.
Understanding of, and ability to explain in plain language, the medical terms associated with COVID-19 and principles of exposure, infection, infectious period, potentially infectious interactions, symptoms of disease, pre-symptomatic and asymptomatic infection, types of tests used to diagnose infection, and available prevention and control interventions
Excellent and tactful interpersonal skills, cultural sensitivity, and language and interviewing skills maintaining trust with clients and contacts.
EDUCATION
St. John’s University, Jamaica, NY —Bachelor’s Degree
BUsiness Administration
CERTIFICATIONS
Google Data Analytics Professional Certificate
SKILLS
Google Sheets · Pivot Tables · Problem Solving · Interpersonal Skills · Customer Experience · Point of Sale (POS) Systems · Transportation Management · Microsoft PowerPoint · Team Leadership · Microsoft Word · Microsoft Excel · Microsoft Office · Operations Management · Business Development · Logistics · Team Building ·· New Business Development · Retail · Sales Management · Project Management · Budgets · Sales · Management · Training · Marketing · Customer Satisfaction · P&L Management · Leadership · Merchandising · Customer Service · Social Media Marketing · Inventory Management · Warehouse Operations · Distribution · Supply Chain Management · Store Management · Business Operations · Payroll ·
Team Management · Customer Relationship Management (CRM) · Data Analysis · Inventory Control · Accounts Payable · Microsoft Access
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