Customer Service Data Entry, receptionist, administrative assistant

Mercedes Taylor

P.O. Box EE-*****

Killarney Shores

Nassau, Bahamas

Tel.: 327-0056 / 395-8873 / 422-8367

Email: *************@*****.***

To whom it may concern:

I am a graduate of St. John’s College and I’m currently enrolled at The University of The Bahamas where my major is Psychology. I am a quick learner, eager to work and dependable, and I also believe in going the extra mile.

I have experience in offshore banking departments including: Client Administration and Fiduciary Services Departments, dealing primarily with data entry, signature verifications, scanning and filing, and have also performed receptionist duties. Details are in my CV, which I have attached for your reference.

Your consideration of this application for employment is greatly appreciated and I look forward to hearing from you really soon.

Respectfully,

Mercedes Taylor

Mercedes Taylor

Killarney Shores

P.O. Box EE-17107

Nassau, Bahamas

Tel.: 327-0056 / 395-8873 / 422-8367

Email : *************@*****.***

OBJECTIVE: To secure employment with a reputable company that will utilize my skills and maximize my growth potential.

DATE OF BIRTH:

November 7, 2000

PLACE OF BIRTH: Nassau, Bahamas

EDUCATION:

2018-PRESENT UNIVERSITY OF THE BAHAMAS

Studies in Psychology

2015 - 2018 ST. JOHN’S COLLEGE – Graduated June 2018 2012 - 2015 H.O. NASH JUNIOR HIGH SCHOOL – Graduated June 2015 Primary REALITY EDUCARE & TRINITY CHRISTIAN SCHOOLS EXAMINATIONS: BJCs

Mathematics, English Language, Social Studies, Religious Studies, Health Science, General Science, Craft Study and Literature BGCSEs

English Language, Religious Studies and English Literature University of the Bahamas Academic Enhancement Program - Mathematics, History & Biology

PITMAN - Information Technology

EXTRACURRICULAR ACTIVITIES:

H.O. Nash Basketball & Volleyball Team: grades 7 - 9

St. John’s Basketball & Volleyball Team: grades 10 - 12

Student Christian Movement - St. John’s College

AWARDS & HONOURS:

Honor Roll Achievement - H.O. Nash & St. John’s College

Female Athlete of the year - H.O. Nash Junior High WORK EXPERIENCE:

October 2021

Mandara Spa Job Training

Front desk: Greeted guests, booked appointments, checked guests in and out, cash drawer management, retail training

(selling products) using POS system, issued and redeemed gift cards using VT Clutch

Call Center: Answered all calls, booked appointments using the Book4Time system, responded to clients’ emails July 2019 – Aug. 2021

Cacique International

Event Production Associate

Assisted in setting up event productions, hosted event stations, accompanied guests on activities

January-Feb. 2020

Brittania Bank & Trust

Receptionist duties, filing and filing for Client Admin Operations, Trust and Compliance Department

Packaging Cheques, Managing and ordering inventory, Sent and tracked company’s packages/mail, Created and edited client folders

September - Dec. 2019

EFG Bank & Trust (Bahamas) Ltd

Assistant Client Administrator & Part-time Receptionist Scanning & Filing, as well as signature verifications (Client Administration Department (CAD) & Fiduciary Services Department (FSD)

Summer Program 2019

Office of The Attorney General & Ministry of Legal Affairs Filed and scanned documents, answered emails and typed up legal documents.

February 2019

Sunryse Shredding Company

Data Entry Clerk

Input clients’ data in relevant database, Scanned and filed documents, created clients’ folders, managed and organized records and files

Sep. 2018-Feb. 2019

EFG Bank & Trust (Bahamas) Ltd

Assistant Client Administrator

Scanning & Filing (Client Administration Department

(CAD) & Fiduciary Services Department (FSD)

FSD duties:

Filing and scanning of Portfolio Valuations, Advices & Statement of Account (Sharepoint Scanning)

Setting up new accounts for files

Scanning of all resolutions, transfers and all relevant documents

Filing and scanning of bank’s confirmations

Packaging of daily and end-of-month statements

Sorting mail

CAD duties:

Scanning of client documents which include forms and corporate documents

Scanning and filing of all client documentation

Other duties assigned which include back up for Receptionist Summer 2018 The Water & Sewerage Corporation

Billing Department

Job Training 2017 The National Insurance Board

Customer Service

Summer - 2016 & 2017 Ministry of Public Works

Human Resources Department

Summer 2016 Ministry of Youth, Sports & Culture

REFERENCES:

Mrs. Sue Viken - Brittiana Bank & Trust Ltd

Ms. Patricia Johnson - H.O. Nash

Ms. Christine Jarrett - First Caribbean International Bank Mrs. Kathleen Kalambay, Boynton Beach, Florida

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