Information Technology Patient Care

SUMMARY

RN with computer technology experience in management leading design, development, and training of electronic medical records software. Health informatics Specialist / RN / Clinical manager with experience in the healthcare/pharmaceutical industry managing relationships in large IDN’s to small Critical Access hospitals to successfully implement highly complex large-scale, multi-year transformational Projects. Proficient in Windows/MS Office/Internet Applications, SAAP, HL7, CRM, HEDIS, cloud-based applications. Excellent communication, organization, and time-management skills RN with direct patient care experience in Cardiac ICU/IMCU, Cath Lab and Acute Dialysis.

EXPERIENCE/PROFESSIONAL SKILLS

Health Informatics Lead North America (Clinic/Hospital) 10/2020 -Present

Alexion/AstraZeneca Pharmaceuticals /Boston Massachusetts.

Complete needs assessment with Institutional customers to address Health Information Technology Gaps with EPIC, Cerner, Meditech and other healthcare applications. Lead in developing EHR capabilities for Oncology workflow in the IP and OP settings.

Work with external vendors to create resourceful tools for customers to triage patients with Oncology DZ, Covid and other highly tracked CMS DZ states.

Act as cross functional matrix team HIT subject matter expert to both internal and external stakeholders.

Provide leadership to inspire standardization, common goals/values for Informatics.

Assist external stakeholder so that AstraZeneca Medications are set up efficiently in the EHR setting (Protocols, Order-Sets, Reporting Tools, Research capabilities.)

Serve as a Liaison working with customer's representatives (i.e., CIO, CMIO, Quality Director, EHR/EMR Vendors, etc.) responsible for Health IT-related engagements within defined care projects and/or collaborations.

Educate the sales and other field employees on Electronic Health Records and interoperability.

Collaborate with Cross functional team members to identify EHR enabled tools and resources in relation to key therapeutic disease areas.

Internal and External Presentations (Live, Webex, Zoom, Teams).

Security Lead Service Now for Informatics resources, ticketing management and secure client information.

Institutional RN Informatics EHR/ Reimbursement Access Manager 01/2020– 10/2020

Portola Pharmaceuticals San Francisco, California

Lead informatics for a start up pharma company focusing on Reversal Agent for Eliquis and Xarelto.

Complete needs assessment with Institutional customers to address Health Information Technology Gaps with EPIC, Cerner, Meditech and other healthcare applications.

Act as matrix team HIT subject matter expert to both internal and external stakeholders.

Assist Healthcare Organizations in identifying gaps on NTAP and outpatient reimbursement scenarios.

Assist external stakeholder so that Andexxa is visible and set up efficiently in the EHR setting (Protocols, Order-Sets)

Optimize ICD10 PCS codes to capture all payments, such as the New Technology Add-on Payment (NTAP) for Medicare patients.

Educate sales team on Electronic Health Records.

Educating HCO to capitalize on outpatient drug claims submissions by appropriately applying the C-code, J-code and/or wastage JW modifier for different payer types, including Commercial and Medicare payers.

Ensure that all the above is set up correctly for successful claim submission.

Health Information Technology Specialist 01/2019 – 01/2020 (Contract)

IQVIA/Bristol-Myers Squibb Princeton, NJ

Align resources to develop comprehensive plans by targeted institutions using Eliquis.

Complete needs assessment with Institutional customers to address Health Information Technology Gaps with EPIC and Cerner and other healthcare applications.

Develop and implement comprehensive customer specific plans.

Act as matrix team HIT subject matter expert to both internal and external stakeholders.

Identification and sharing of HIT insights with appropriate stakeholders (Marketing/Access/Sales)

Assisted oncology department on addressing technology gaps with EPIC and Cerner and other healthcare applications.

Assist customers in optimizing EMR systems to address gaps in NVAF & VTE patient care.

Educate BMS sales force on EMR systems using power point presentations.

Work with educational department to update BMS educational materials.

Assisted with large and small Health Care Systems to implement d/c low risk VTE patients from Emergency Departments. Assisted in power-plan build (accurate dosing) and reporting for re-admissions.

Participated in national POA meetings, Regional POA meeting and fast start meeting help with strategic planning.

Customer Success Manager 04/2017 -01/2019 (Contract)

McKesson/ Change Healthcare Nashville TN

Served as a trusted advisor / advocate for both client and internal teams providing product overview and site-specific knowledge.

Worked with team to assist with adoption and stability both onsite and virtually.

Referenced data and analytic tools to assist in the proactive support provided to clients.

Tracked various CRM and client metrics.

Developed knowledge on products, customer use case, best practices, and any educational gaps through reporting tools and scripted queries.

Conducted technical assessment to review past successes/issues and determine future goals/initiatives.

Regularly reviewed open service requests, escalations, and ongoing projects for the assigned customers, and engaged appropriate internal resources where needed.

Worked with internal IT team on Imaging quality, Cache, HL7, Integration and interoperability.

Managed various Programs and cross-functional initiatives, training, or other improvement projects as required (Ex. Coordinate the following: Site Visits, testing and patch deployment, schedule, and resources for New Installs/Upgrades)

Clinical Informatics/ Project manager 1/2013 – 2-2017

Reed Elsevier Philadelphia PA

Served in simultaneous roles as Informaticist and Project Manager directing the successful implementation of Meditech Client Server into a 3-hospital system.

Managed complete project lifecycles including budgets, team evaluations, coaching, mentoring, training, and oversight of system performance.

Functioned as Informatics Specialist for 2 projects building clinical content for Cerner and QA for McKesson.

Established project metrics and report schedules with internal key stakeholders.

Defined and employed evidence-based content for CPOE/ClinDoc as a platform to be used for future clients.

Finalized operational requirements with business stakeholders and users.

Designed training and implementation manuals for seamless scripting and replication of evidence-based and standardized content.

Successfully met all deadlines for deployments on all EMR projects.

Clinical overview mapping to establish baseline content for current and future clients.

Assisted Transformation Services with client practice initiatives.

Health Informatics – Epic Inpatient/Nurse Triage 6/2004 – 1/2013

Franciscan Alliance Munster

•Workflow design and analysis for outpatient specialty clinics.

•Build, maintenance, and support of system.

•Using change control procedures.

•Providing support to clinical users.

•Deployment to new practices including training, support, and implementation.

•Rounding on a regular basis for relationship management and to observe efficiencies & system use.

•Prioritizing and implementing system updates & changes.

•Demonstrate thorough understanding of information systems, policies & procedures, including application support, operating systems, databases, and related IT areas.

•Ability to research, organize, analyze, and synthesize data to support effective decision making as well as work within tight deadlines.

•Lead Epic CPOE Order set builder implementing over 300 Live order sets.

•Manager/Builder for a team of 10 on the Epic Inpatient Orders team, including schedules and project assignments.

•Critical Care RN working in cardiac ICU, IMCU/ Circulating and Triage Cardiac Cath Lab RN

PRIOR EMPLOYMENT DETAILS

• ZYNX Los Angeles, CA Clinical Informatics Specialist

• Vascular Solution Crown Point, IN RN/Sales Representative

• DaVita Dialysis Munster, IN RN Manager

• St. Catherine Hospital East Chicago, IN Registered Nurse

PROFESSIONAL DEVELOPMENT & CREDENTIALS

Master of Science Degree in Health Information Technology Walden University, Minneapolis, Minnesota

Bachelor of Science Degree in Nursing BSN Valparaiso University, Valparaiso, Indiana

Certifications and Training: • Epic Orders/Resolute Certified • SCRUM Certified 2021 • HIMMS

Technical proficiencies: Microsoft Suite Epic Orders Meditech Cerner Six Sigma Methodologies Webex, Zoom, Teams SCRUM Cloud Based Apps Salesforce/CRM EHR Analyses HL7 SAAS.

INDUSTRY EXPERIENCE

12 years of Epic experience

Multiple EHR clinical applications manager/analyst/trainer builder.

Critical care clinical experience

Multifaceted healthcare industry experience.

CERTIFICATIONS

Product Management Certified

Epic Orders Certified Inpatient

Cerner Inpatient

Meditech Inpatient

Certified Legal Nurse Consultant

Sales Experience

ACLS

CPR

EXPERIENCE

Clinical Workflows/CPOE/Build of 300+ Order sets

Clinical EPIC Trainer

EMR Build for multiple clinical applications

QA testing for upgrades of clinical applications

Project Management

Informatics Lead Pharma North America

Manager (Clinical and IT)

Supervisor, Dialysis clinic and Acute team

HEALTHCARE ORGANIZATIONS

Franciscan Health

Community Health

St Catherine Health

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