Customer Service Representative
Resume:
Robert Allen
Customer service professional with a proven record of handling all products and transactions in a fast and friendly manner.
**** *. **** ******* ******** Park, KS 66212
**********@*****.***
Experienced customer service/sales representative seeking to make a career change. Excellent customer service, communication and negotiation skills. Authorized to work in the US for any employer
Work Experience
Premier Payment Resources
As a customer service representative with Premier Payment Resources I assisted customers with programming and troubleshooting their credit card processing equipment. This was a fast paced and challenging environmet that required the ability to multitask and resolve issues quickly both in office and on site with the merchant.
Licensed Insurance Agent/Customer Service Representative
Selectquote Insurance - Overland Park, KS
August 2019 to May 2023
As a sales agent with Select Quote, I speak to people who have responded to a variety of marketing campaigns, conduct an extensive needs analysis with these customers, in an extremely fast-paced environment. Able to multitask and manipulate multiple screens including their software system, quote engine, and carrier applications while continuing a conversation with the customer.
Sales Supervisor
Benchcraft Company - Overland Park, KS
Aug 2016 to Jan 2019
As a Sales Supervisor I developed sales associates for optimum performance, directing and overseeing the day-to-day activities for efficient and result-oriented operations, resolving associate and customer problems with total ownership for positive resolutions. Inbound/Outbound phone sales.
Adjunct Professor
University of Phoenix
January 2010 to August 2016
Design and deliver effective lectures on a variety of Healthcare related courses. Responsibilities include preparing lectures, presenting lectures, creating curriculum including student assessments, understanding student interests and concerns, helping students with proper understanding and mastery of materials
Education
Doctor of Chiropractic
Cleveland Chiropractic College
Kansas City, MO August 1994
Certifications / Licenses
Life Insurance License NIPR
NIPR# 7951117
September 2019 to Present
NO DISCIPLINARY ACTION
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