Scrum Master Quality Assurance

Narendra Gullapalli

Mobile # 843-***-****

Email: ******************@*****.***

PROFESSIONAL SUMMARY

• Experience in Software Quality Assurance and as a Scrum Master.

• Worked for small and big teams in startups and big corporates across specialized industries.

• Experience working with Federal/State Healthcare, Retail, Finance, Healthcare/Specialty Pharmacy/Medical Device and Telecom industries.

• Experience in developing test strategy document based on release content and testing effort.

• Experience working in BDD (Behavior Driven Development) automation framework using Taiko and merging scripts to GitHub.

• Profound insight in determining priorities across simultaneous projects, in scheduling work based on team’s expertise and meeting critical deadlines within budgetary guidelines.

• Direct contribution towards process improvement within the organization among multiple projects.

• Adaptable and flexible, working with onshore/offshore teams across global time zones, with an excellent track record as a mentor and as a leader.

EDUCATION

Master of Computer Applications from University of Madras, India TECHNICAL SUMMARY

Processes & Methodologies Waterfall, Agile/Scrum

Agile Tools VersionOne/Agility, Rally (CA Agile Central), JIRA, Microsoft Team Foundation Server (TFS)

QA Management Tools Test Director, HP Quality Center 9.0/9/2/10.0, HP ALM 11.0/12.0, Rational Clear Quest, QA Complete, Zephyr, Pivotal Tracker, Microsoft Test Manager (MTM), TestRail, Taiko (Visual Studio) Webservices Tools SOAP UI, Postman, Bitbucket

Databases PostgreSQL, DBeaver, Oracle, SQL Server 2000/2005/2008 R2, TOAD

Cloud Salesforce (SFDC)

Regulations/Compliance JAWS, HIPAA, EDI Transactions (835, 837 (X-12 & Non X-12), 270/271,276/277), FDA 21 CFR 11/868/880, ISO 13485, SEC, IRS SECURITY CLEARANCE

Public Trust Clearance for Centers for Medicare and Medicaid Services (CMS). PROFESSIONAL EXPERIENCE

State of Maryland (DHS), Linthicum Heights, MD 04/2024 – Present Sr. Business Analyst/Tester

• Responsible to follow regulations defined by State of Maryland, DHS.

• Worked on Eligibility and Enrollment module for Medicaid, Temporary Cash Assistance (TCA), Supplemental Nutrition Assistance Program (SNAP) programs.

• Worked with Agility as agile tool, JIRA for all development/production issues and defects tracking.

• Responsible in performing sanity test in all lower environments daily and share status with program leadership.

• Work on analyzing production tickets and reverting to users after the fix from Dev team by retesting.

• Responsible in performing functional, regression testing and work with end users during UAT.

• Conducted internal demo on test coverage with Developer and Business Analyst/SME and with end users before UAT.

• Responsible in performing sanity test during production deployments. Softrams, LLC, Leesburg, VA 02/2021 – 01/2024

Sr. Functional Tester

• Responsible to follow regulations defined by Centers for Medicare and Medicaid Services (CMS).

• Worked on Drug Manufacturer enrollment by completing Medicaid National Drug Rebate Agreement (NDRA), State Drug Utilization Data (SDUD) and Medicaid Fee For Service (FFS), Medicaid Managed Care Organization

(MCO) surveys modules as part of Medicaid Drug Programs (MDP).

• Worked in agile/scrum model by participating actively in all agile ceremonies like backlog grooming, sprint planning, daily stand-up calls, sprint review.

• Worked with JIRA as agile tool, Confluence for document repository and TestRail for test artifacts.

• Responsible for preparing test cases and executing test cases using TestRail.

• Responsible in performing functional, regression testing and coordinating with end users during UAT when needed developed on Java/J2EE and Salesforce with Accounts, Users, Contacts, etc.

• Conducted peer review on test coverage with Developer and Business Analyst.

• Worked with Operations team on production issues and aligned with scrum team to complete necessary fixes for production deployment.

• Prepared automation scenarios using Taiko and responsible to merge the scripts in repository using GitHub for peer review.

• Reviewed automation test coverage on functionality with automation team to utilize scripts during regression testing.

• Performed accessibility testing using JAWS.

CareMetx, LLC, Bethesda, MD 01/2018 – 01/2021

Sr. QA Consultant/Scrum Master

• Facilitated agile ceremonies like Sprint Planning, Daily Scrum, Sprint Demo as Scrum Master.

• Worked with Business Teams in backlog grooming and on production issues.

• Tracked and reported scrum team velocity and managed sprint capacity.

• Mentoring team members to right direction for a quality deliverable to the stakeholders.

• Worked in offshore/onsite model by coordinating with DEV/QA teams from offshore.

• Worked on Hub Services applications developed on Microsoft .Net framework, Salesforce, Healthcare Provider application, Drug Manufacture application as part of supporting patient to have covered on specialty drug prescription under HIPAA, FDA regulations (21 CFR Part 11).

• Worked on testing custom objects functionality and tabs in Salesforce.

• Managed profiles, permission sets, role hierarchy in Salesforce application.

• Responsible in performing functional, integration, regression testing and coordinating with end users during UAT.

• Performed webservices testing using Postman tool to verify the response.

• Worked closely with BA’s & Developers by handling defect triage management during test execution using JIRA/VersionOne, QA Complete/Zephyr.

Federated Investors, Inc, Pittsburgh, PA 01/2017 – 12/2017 Test Lead/Manager

• Responsible in preparing test strategy at a program level.

• Prepared detailed test plans for each release, allowing effective evaluation and sign off of multiple products across multiple formats.

• Performed smoke, functional, integration testing and supported business teams during user acceptance testing.

• Worked and coordinated with various vendors during integration testing.

• Provided mentorship and guidance to Business Analysts along with QA Team on QA Process Implementation.

• Trained Business Analysts on Team Foundation Server (TFS) and Microsoft Test Manager (MTM) and worked with TFS as agile tool.

• Coordinated with multiple vendors on estimation, progress of QA Team efforts to meet deliverables as per PMO schedules.

• Coordinated production validation efforts with Business and Development teams.

• Provided project status, metrics and process innovation to IT release managers, project leaders, and business leaders.

Caesars Entertainment, Las Vegas, NV 08/2015 – 12/2016 Test Lead/Offshore Coordinator

• Lead team in offshore and onsite which is responsible for functional, integration, regression and sanity testing.

• Responsible in reviewing test cases prepared by QA team in Rally (CA Agile Central) based on user stories.

• Worked in Agile/Scrum model by participating in Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective.

• Worked on web-based applications developed on IBM, Salesforce and Salesforce1 mobile application.

• Responsible in handling production deployments and prepare Sanity Test Plan to perform after production deployment.

• Worked closely with Scrum Master/Project Manager/Director/Stake Holders/BAs about the status of testing efforts, state of the system and provide input on system acceptance on daily basis.

• Report project status, metrics and process innovation to Test Manager/QA Director on weekly basis as part of Weekly QA Core meeting.

CareFusion Corp., San Diego, CA 07/2013 – 07/2015

Sr. QA Analyst/Offshore Coordinator

• Responsible in testing Pyxis MedStations (Med) and Pyxis Anesthesia Systems (PAS) with various versions such as 3500, 4000 which are being used by hospitals across the globe.

• Worked with Pyxis MedStations (Med) & Pyxis Anesthesia Systems (PAS) based on Class III/FDA 21 CFR 868/880, ISO 13485 regulations.

• Responsible for CAPA generation, management and Root Cause Analysis for Customer reported issues.

• Prepared test cases based on Support Software Validation Plan (SSVP).

• Prioritized tasks for production deployment to complete testing activities in time.

• Reviewed test cases prepared by team & tracked defects in HP ALM 11.0, Rally, Microsoft Test Manager

(MTM)/Team Foundation Server (TFS) for various applications.

• Worked in Agile/Scrum model by attending sprint planning, daily stand up, sprint cycle of 2 weeks, sprint review meetings.

Piedmont Natural Gas, Charlotte, NC 01/2013 – 06/2013 Test Lead

• Interacted with end users, SME’s and BA’s in understanding business requirements and business process flows.

• Responsible for writing Test Strategy and present to Project Management team.

• Responsible in reviewing test cases prepared by QA team based on business process flow diagrams.

• Responsible in preparing Requirements Traceability Matrix.

• Worked closely with Test Manager/SMEs/BAs about the status of testing efforts, state of the system and provide input on system acceptance on daily basis.

• Responsible in coordinating with various vendors (CGI for Asset Management/Work Management, ABB for Ventyx Service Suite [Dispatch Application, Mobile Application, System Administration and Workforce Availability], GE for Smallworld) involved in application development.

• Report project status, metrics and process innovation to Test Manager on weekly basis as part of weekly catch- up meeting.

Genworth Financial, Richmond, VA 01/2012 – 12/2012 Test Lead/Offshore Coordinator

• Worked in Offshore/Onsite model as a single point of contact for offshore testing team to execute all testing activities with team size of 3 in onsite and 4 in offshore.

• Worked in Agile methodology by having sprint release time of 2 weeks for each sprint.

• Actively participated in Sprint Planning meetings in creating breakdown of User Stories from QA perspective and attended daily stand-up meetings to share the testing team status.

• Worked closely with Scrum Master/Project Manager/Product Owner/Stake Holders/BAs about the status of testing efforts, state of the system and provide input on system acceptance on daily basis.

• Responsible for writing Test Strategy and present to Business Owner/Project Management team.

• Reviewed test cases based on user stories prepared by QA team.

• Performed ad hoc testing on various browsers in iPad as part of mobile testing.

• Support end users during User Acceptance Testing (UAT). PNC Financial Services, Pittsburgh, PA 02/2010 – 01/2012 Sr. QA Analyst/Offshore Coordinator

• Responsible in leading a team of 5 in onsite and 7 in offshore.

• Responsible in defining test plan.

• Reviewed test cases based on Functional Specifications and Design Documents which are prepared by QA team.

• Responsible for giving status to project management in daily stand-up meetings.

• Coordinate the assignment of responsibilities for testing efforts of project team members.

• Worked on 835 (Remittance), 837 (X-12 & Non X-12 Claims-CMS 1500/1505, UB 92/04), 270 (Eligibility Request), 276 (Claim Status Request), Acknowledgements (277U, 277CA, 997, 999) EDI transactions with ICD- 9 and ICD-10 diagnosis codes and 4010/5010 conversion.

• Tracked defects using HP Quality Center 9.0, HP ALM 11.0. US Cellular, Bensenville, IL 01/2009 – 02/2010

QA Lead

• Plan and manage work including developing testing timelines, resource allocation, process improvement program, creating communication plans and maintained testing environment.

• Worked in agile methodology and attended scrum meetings on daily basis.

• Responsible for resource allocation and assigning work to meet deadlines for a team of 7 members.

• Attended business meetings with Business Analysts, Data Analysts and Data Architects to gather testing requirements of project and came up with Testing Plan document.

• Scheduled walkthrough and review meetings to help assist team members understand testing procedures and business requirements to come up with Test Cases.

• Reviewed test cases prepared by team members.

• Provide statuses to project managers, resource managers, architects on daily basis.

• Implemented Traceability Matrix format to make sure all testing activities are covered.

• Initiated for User Acceptance Testing with project support owners by preparing UAT test plan. Thornburg Mortgage Inc., Santa Fe, NM 07/2008 – 01/2009 Sr. QA Analyst/Business Analyst

• Reviewed, analyzed and worked with business analysts during walkthroughs on requirement identification, reviewing impact assessment, planning, development, implementation and sign off stages to finalize business and test requirements.

• Played a key role in developing overall quality processes, metrics collection and change management.

• Prepared data mapping documents that will be useful to populate the SQL database.

• Developed and executed test cases for Smoke, Functional, Integration and User Acceptance testing.

• Tracked software bugs using Quality Center and communicated the same to developers to resolve technical issues. Tufts Health Plan, Watertown, MA 08/2007 – 06/2008 Sr. QA Analyst

• Performed manual testing and maintained documentation on different types of Testing viz., positive, negative and regression testing.

• Enrolled members from different applications using 834 (X12-Benefit Enrollment & Maintenance) transactions, web portal application and legacy application.

• Responsible in testing 837 (X12-Institutional, X12-Professional and Non X12 files), 276 (Claim Status Request), 834-X12.

• Responsible in validating 820 (Payment Order/Remittance Advice) after 837 claim processing is completed.

• Prepared test data using Implementation Guides for respective transactions’ test files.

• Validated all test files with EDIFECS to make sure all necessary loops and segments.

• Responsible for test data store setup and define Test Plan, Test Scripts suite configuration, performance reports using Rational Test Manager.

• Traced defects by using Rational Clear Quest.

• Validated full payment cycle process until it generates EOBs and RAs.

• Validated “Adjusted Claims” for pulling all EOBs for claim in one PDF.

• Tested EDI transactions 837, 835, 270/271 and 276/277 based on HIPAA implementation guide to prepare test data.

H&R Block, Carlsbad, CA 04/2006 – 07/2007

QA Analyst/Offshore Coordinator

• Analyzed business requirement document, functional specification document to prepare test plan.

• Conducted peer review for test plan with Tax Analysts, Business Analysts and QA Manager.

• Worked as coordinator between Offshore and Onsite teams with a time size of 10 in onsite and 12 in offshore.

• Tracked defects using Quality Center and communicated the same to developers to resolve technical issues.

• Worked closely with Managers in planning, scheduling, developing and executing tests.

• Generated detailed defect reports and comparison charts on daily basis.

• Worked closely with users and developers to ensure that application development met the user’s expectations as it is part of User Acceptance Testing (UAT).

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