Customer Service Fire Safety
Resume:
SAMUEL WASHINGTON
Oak Park, IL *****
************@***.***
PROFESSIONAL SUMMARY
Accomplished Security Manager with 18 years of experience with Military and law enforcement background. Proven track record in managing security operations, security personnel and delivering high quality customer-oriented security programs. Delivering innovative business strategies and focused solutions that positively impact the bottom line. Analyzed profit and loss reports to increase profitability and identify issues in Security Officers Performance to increase retention of clients. Developed leadership skills of the Officers thru counseling and behavior modification techniques to maximize their contributions to the growth of the Company. Executing operations consistent with corporate security standards and enforcing those standards through investigations and escalation when necessary. Vigilant Fire Safety Director with 10 years of Fire Safety and Emergency Response expertise. Versed in conducting fire drills, maintaining all fire books, answering alarms and investigating fire disturbances. Friendly and hardworking.
Highly driven self-starter where customer service relationships are a part of the work ethic essential. Transformed many struggling security procedures into successfully efficient policies. Theory of change and possibilities with collaborative and empowering think tank process of engagement from the inside out.
SKILLS
Fire command center monitoring
Fire safety plan creation
Fire alarm response
Equipment evaluation
Fire safety regulations knowledge
Hazard prevention
Area patrol
Emergency medical treatment
Flexible & Adaptable
Customer service
WORK HISTORY
PROCESS SERVER 01/2023 TO PRESENT
PROVEST ELMHURST, IL
Utilized all information available to pinpoint the location of individuals or businesses, using databases, web, social media searches, known associate interviews and surveillance techniques. Conducted investigations for attorneys in civil and criminal cases
DIRECTOR OF SECURITY 04/2020 to 01/01/2023
Allied Universal Chicago, IL
Oversaw the organization’s security department, recruited, trained, and scheduled security personnel. Administered and maintained policies to assure the safety of property, assets, and people within the organization. Created disaster and crisis preparedness plans. Monitored various checkpoints using various forms of surveillance equipment. Extensive knowledge of fire prevention, safety, and security operations. Excellent management, supervisory skills, verbal, and written communication skills. Coordinated with and acted as a liaison between property managers and venders while overseeing an operational budget.
ACCOUNT MANAGER 04/2015 to 04/2020
Securitas Inc Chicago, IL
Oversaw the organization’s security department, recruit, train, and schedule security personnel. Administered and maintained policies to assure the safety of property, assets, and people within the organization. Created disaster and crisis preparedness plans. Monitored various checkpoints using various forms of surveillance equipment. Extensive knowledge of fire prevention, safety, and security operations. Excellent management, supervisory skills, verbal, and written communication skills.
ACCOUNT MANAGER 07/2014 to 04/2015
Kates Detective Agency Chicago, IL
Established general policies and procedures in the administration of the Chicago Housing Authority Security Program. Collaborated positively with Public Housing Administrator addressing the problems and solutions to gang activity and narcotics sales within the area. Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling security services. Boosted client retention with proactive account servicing. Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
2010 ILLINOIS SECURITY PROFESSIONAL ASSOCIATE
2016 Illinois Security Professional Life Saving Award recipient
2020 Fire Safety Director
2005 FBI Citizens Academy
2022 Emergency Responder Certification (Illinois)
2022 Department of Homeland Security Citizens Academy
2022 Customs and Border Protection Partnership Academy
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