Real Estate Customer Service

Charlotte, North Carolina

704-***-**** · *****************@*****.***

Professional Experience

Mecklenburg County Code Enforcement Present- Contractor

Customer Service Center

Responsible for ensuring Customer problems or complaints are resolved. Will help customer to create accounts, apply for permits for residential and commercial properties. Investigate inspection inquiries. Educate customers on forms, process and submittal guidelines. Navigate customers to appropriate departments. Set up contractors accounts

One Call Away, Charlotte, NC Oct 2022 – Present

Licensed Notary/E-Notary Public

Conducted notary and e-notary services for various legal documents, including affidavits, powers of attorney, real estate documents and deeds, while ensuring accuracy and compliance with legal requirements through punctual, professional, and organized business conduct and practices.

Assisted clients in preparing and completing legal documents and explained the significance and legal implications of each document.

Collaborated with legal professionals and staff members to ensure the efficient and effective delivery of in-person or online notary services management.

Ribbon Home, Charlotte, NC Nov 2021 – Aug 2022

Real Estate Customer Success Manager

Worked directly with mortgage lenders, agents, and homebuyers on sale-leaseback program for residential real-estate transactions through streamlined communication and documentation services and flexible options used to enhance the overall homebuying experience.

Managed and prepared contracts, addendums, and other real estate documents for quick and timely closing.

Confirmed offer and counteroffer approvals and improved repurchase time by 15%.

Maintained accurate client, agent, and lender information in Panther, Buildium, and Hubspot.

Educated homeowners on the rental agreements and navigating the customer portal, and processed rental payments from tenants, improving delinquency rated by 10%.

Scheduled and coordinated maintenance requests and repairs with homebuyers and vendors.

Boston Title, Charlotte, NC Feb 2015 – Nov 2021

Post Closing Manager

Managed a team of experienced Closing Representatives to ensure accurate and timely closing of FHA, VA, Bonds, Conventional Mortgage Loans.

Provided direct supervision and oversight of the daily processing of loan packages for a pipeline of 350+ mortgages a month.

Prepared and presented monthly financial statement, including Balance and Income Statements, for senior leaders.

Performed managerial oversight activities for loan documentation to ensure compliance with Real Estate Settlement Procedures Act (RESPA) requirements and confirmed the accuracy and completeness of Promissory Notes and Security Instruments.

Facilitated cross-function collaboration to expedite processing and/or issue resolution for title liens, judgments, other legal orders, and subornation agreements.

Examined and approved all funding requests to confirm accuracy and adherence to company, investor, state, and federal guidelines.

Summary of Qualifications

Excellent written and verbal communication skills and ability to influence other to work together; Strong attention to detail and analytical reporting proficiencies with a focus on outcomes and sustainable value; Able to successfully manage multiple deadlines and drive results through the application of critical thinking and working with a sense of urgency; Proven leadership and management skills that extend across teams and lines of business in a highly matrixed organizational structure; Proficiency in full Microsoft suite of products; Notary/E-Notary Insured ($1M).

Education

Chesapeake Business Institute, Forestville, MD

Associate of Science Degree – graduated September 1987

Sabrina Caldwell

Contact this candidate