Operations Manager M A
Resume:
O P E R A T I O N S M A N A G E R
L O R I C R E S S M A N
lc
Strong Communication
Time Management
Detailed Oriented
Brand Strategy
Critical Thinking
Conflict Resolution
Project Management Tools
Performance Metrics & KPIs
Experienced Operations Manager with 25 years in optimizing business operations and boosting productivity. Proven leader in team development, strategic planning, and problem-solving, with strong communication skills and a talent for implementing process improvements aligned with industry trends. S K I L L S
Profile
E D U C A T I O N
Business Administration
2001
KUTZTOWN UNIVERSITY
Expanded Duties for Dental Assistants
2010
THE GEORGIA DENTAL ASSOCIATION
E X P E R I E N C E
Dental Esthetics Studio
Business Science Associates
2024 - 2024
2021 - 2024
OFFICE MANAGER
Processed dental insurance claims and handled patient billing, reducing outstanding claims by 45%
Increased in-house membership subscriptions by 18% Managed a team of 20 dental office staff members
OPERATIONS MANAGER
Increased efficiency in accounting functions, boosting accounts payable processing by 41%, while overseeing accounts receivable and budget management
Improved customer satisfaction by promptly resolving disputes and ensuring high-quality service by 29%
Advanced Cosmetic & Family Dentistry
2010 - 2019
OPERATIONS MANAGER
Led operations to achieve over 25% annual growth, surpassing a
$2.5MM run rate in 12 months
Increased collections received by 124% over term of employment From 2017 to 2019: Achieved 113% - 132% of quota
Smyrna, GA
*************@*****.***
linkedin.com/in/loricressman
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