Customer Service Support

Ashley E. McNair**

**** ******** **, ********, ** 23223

Phone: 804-***-****

Email: **********@*******.***

**Objective**

Customer service professional seeking to leverage over 11 years of experience in sales, telemarketing, and administrative roles to contribute to the success of a dynamic organization.

**Education**

Highland Springs High School, Highland Springs, VA

- Diploma, Completed 4 years

**Work Experience**

Comcast, Richmond, VA

Sales Collection Department

2013 - 2016

- Provided customer support and solutions to billing issues.

- Maintained and updated customer account information.

- Achieved sales targets consistently.

Motleys Richmond Auto Auction, Richmond, VA

Telemarketing, Creating Weekly Sale Platform

2016 - 2018

- Responsible for generating leads and securing sales.

- Created and managed weekly auction sale platforms.

- Developed and maintained relationships with clients.

UPS, Richmond, VA

Shipping and Tracking Department

2018 - 2020

- Handled tracking and shipping queries for customers.

- Ensured timely delivery of packages and resolved delayed shipment issues.

- Maintained shipping records and processed returns.

Commonwealth Catholic Charities, Richmond, VA

Receptionist

2020 - 2024

- Provided accurate information to visitors and callers.

- Conducted drug tests and front tests for new hires.

- Performed general administrative duties and maintained a clean front office.

**Skills**

- Customer Service

- Sales and Telemarketing

- Administration and Reception

- Shipping and Tracking

- Strong Communication Skills

- Proficient in Microsoft Office Suite

**References**

Available upon request

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Contact this candidate