Patient Access Customer Service
Resume:
Tamaneka
Singleton
Patient Access Specialist
Tamaneka Singleton
Indianapolis, IN 46219
*****************@*****.***
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Skills EMR Software proficient
Registration and scheduling
Documenting and recording information
Verbal and written communication
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● Experience Eskenazi Health/Patient Financial Advocate May 2018 - PRESENT, Indianapolis, IN
● Ensured compliance with all federal, state, and local regulations regarding patient privacy and financial transactions.
● Prepared financial assistance applications for patients requiring additional support.
● Provided exceptional customer service by addressing patient concerns promptly and professionally.
● Assisted patients in understanding their insurance coverage and payment options.
● Educated patients about available resources such as Medicaid or charity care programs to help cover medical expenses.
● Maintained accurate patient demographic information in the EMR system.
● Collaborated with clinical staff to provide seamless coordination between patient care and financial aspects of treatment plans.
● Assisted patients with meeting financial obligations with use of sliding scales.
● Maintained knowledge of community services and resources available to patients.
That’s Good HR(St. Vincent Hospital)/Insurance Verification Specialist
February 2018 - May 2018, Indianapolis, IN
● Obtained patient data information to facilitate verification.
● Updated patient profiles as necessary, including changes in address, phone number, or primary care physician.
● Responded promptly to inquiries from both internal staff members and external parties, such as insurers or healthcare providers.
● Resolved any discrepancies or issues related to patient insurance information
● Communicated with patients, physicians and internal hospital personnel regarding insurance benefits information.
● Communicated with patients regarding their insurance coverage and financial responsibilities.
● Documented verifications and payment details in EMR system
● Received, answered, and responded to telephone calls.
● Maintained privacy and confidentiality of patients in compliance with policies and regulations.
Valle Vista Health System/Financial
Counselor/Biller/Receptionist
September 2016 - February 2018, Greenwood, IN
● Enter Admissions into MS4, Meet with patients/parents regarding account balances
● Sign patients up for Medicaid and/or other eligible coverages
● Schedule assessments
● Complete Q15 sheets
● Keep lobby neat and clean
● Worked switchboard (6 lines)
● Collections
● Check claim status
● Verify insurance eligibility and coverages
● Key charges
● Identified optimal products for each client and presented solutions..
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Education Kaplan College/MAA Certification
April 2016, Indianapolis, IN
Warren Central High School/Diploma
May 1994 Indianapolis, IN
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