Customer Service Warehouse Manager
Resume:
SAKTHIVEL.G
Pudukkottai,******
**********@*****.***
SUMMARY
A highly organized and hard-working individual looking for a responsible position to gain experience.I'mhavingindepthknowledgeinSCMprofile(Warehousing,Logistics&Procurement),whereicancontributemyexperienceandknowledgetowardsthegrowth of the self and organization
Overall20yearsofrichexperienceinWarehousemanagement,WarehouseOperations, logistics management,Transport, Materials inventory management, Faulty & Reverse movement management and procurement
Ihavehandled200000Sq.ftWHand127manpowermanagement OurInventoryvalue1940Mnand2530materials
ACHIEVEMENTS:
5s Successful Implement and we have target and Achieved for KPI with SOP
Now recently successful Implement for OTM- Online Transport management tool
2500Sitesdispatchesinamonth(Newtower,upgrade,L900and5GRollout)
We have successful restoration for Cyclone period
Monthlywehavecompleted700swapsites(L1800,L2100,L2300)
PV Ontime monthly stock Audit and sending Report to SCM head & central Team
Warehouse Space optimization and Transportation costoptimization(Routeplanning)
SKILLS
A good team leader and Team player Ability to follow processes andprocedure
Have a meticulous and efficient work accurately.
ethic. Reconciling stocks on monthly/quarterly
Report, MIS, presentation slides and KPI basis.
evaluation A comprehensive understanding of safety
Knowledge in supplychain procedures.
Management and related fields. Minimizing stock loss, and meeting tight
Procurement and Vendor deadlines.
Management. Well knowledgein Telecom materials
Delivering excellent customer service to (RAN and MW Hop)
Clients who visit the warehouse. Familiar with Ms Office tools(MS-Word,
Taking overall responsibilityfor Excel, and PowerPoint)
managing the quality of the Warehouse SAP,Oracle,WMS,ERPandCATStools End to End operation.
CustomerService:
Developing a goodrelationshipwith internal and externalcustomers.
We have conduct for MOM with customer for every month
Answer any quires in a friendly and obligingmanner
Answerallphone,emailenquirersassoonaspracticalandactionanyrequests promptly.
TeamFocus:
Actively listentoother people's ideas.
Given directionandmotivationtostafftoenhancetheirperformance
Bepoliteandcourteoustoallteammemberstomaintainaprofessionalenvironment.
Warehouse Manager, Feb’2016 To Till Bharti Airtel Limited. C/o.M/S Kuehne + Nagel
Pvt Ltd, Warehouse Manager ( Trichy Location)
Jan ’12 To Jan’2016 Bharti Airtel Limited. C/o.M/S Kuehne + Nagel Pvt Ltd, Infotel In charge Chennai IN
Managing the efficient receipt, storage and dispatch of a wide range of goods from the warehouse
IUT (Inter Unit Transfer) special taking care of all over India dispatched and the same time we have follow-up the POD’S from the Transporter as per the TAT
Manage the warehouse to ensure that all items are collected from the goods clearance location, received at the warehouse, handled, stored and preserved properly.
Ensure physical verification of the items received for quality and quantity
Responsible for Receiving the goods and dispatching to all Sites.
Ensuring the Warehouse Stock and keeping statutory registers.
Ensuring the trucks availability as per goods dispatch plan.
Ensuring the FIFO for all products, Knowledge in Stock keeping.
Proper documenting processes.
Ensure and control the efficient storage of materials
Follow up with the procurement departments on receipts dates of all materials ordered
ensure
Looking after the transportation of goods into and out of the warehouse
Responsible of the reconciliation of actual and booked balances of all goods and materials.
Coordinate and schedule of deliveries to sub-warehouses of branches, and sites
Positions accountable to: The Raw Materials, Finished Goods Warehouse Supervisors, the Spare parts,
Implement corrective actions to ensure correct handling and storage of all goods and materials
Observe the right implementation of safety measures in the storage facilities.
Ensuring products are stocked correctly and safely
We are implement 5S
We are Achieved Monthly KPI for Every Month.
We are successfully Completed for Internal and External PV ( Physical Verification ) Nil Variance
for Every Month…..
We making the GRN and DC and through oracle ERP
We have create the BOE for Import Shipment, Once create the BOE we have fallow up the Customs and CHA transporter and get the materials,
Once received the materials we have done the OCI along with Technical team
We have Successfully Complete the day to Operation and End to End warehouse Operation
Sep ’07 to Dec’11 Bharti Airtel Limited, C/o, Spear Logistics Pvt Ltd,
Warehouse Executive Chennai IN.
TakingcareofInbound,Outboundandissueclearanceinoracleandaswellas physicalactivityforTamilnaduandKeralawarehousewith127staffs
Todrivetheoverallthreewarehouseteams(Chennai,TamilnaduandKerala)to providingsolutionsforcustomercomplaintsforsmoothoperationstoachieve month end target
Daily MOMmeetingconductbyustosharetheissuesandplanningandother warehouse related information
Streamlineinventorybyregularlymonitoringtheavailabilityofstockandorderrequisite quantity of products in accordance with the forecast
Checkingon-timeGRNinoracleandifthereisissuetotakeinward,coordinating with concernt oresolve the issues and maintain performance
Monitoringourteamtosharethedailystockdetailstorespectiveteamtogetthe deployment plan
Manage warehouse space and storage and optimum inventory in asystematic mannerkeepinganeyeonageingofmaterialsandfollowFirstinFirstout(FIFO)rule
IUT movement will be planned depending on other circlerequirements
Checkinginventoryvaluedetailsondailybasis,ifthereisvaluemorethanfixedvalue, weshouldsharethematerialsdetailstoconcerntogetthedeploymentsdetailsto maintain to inventory values
Surpriseauditwillbecontactbymeforallwarehousesdependingoninventory availability against thephysicalavailability
MonitoringSRNandCAMdetailstosharethetrackertoNWteamandSCMteamand aswellas SP team to fulfill their requirements
CoordinatingwithTransporterstoplacethevehicleinforwardlogisticsandreverse logistics
Especially for SRN pickup,sinceMWmovementwillbeplandependingonSRN materials
CoordinatingwithSPteamandIndusteamtodeliverthematerialswithoutdelivery issues
CheckingcostcontrolreporttoSCMteamdependingonmultidispatchesforsingle
Sites and“No materials“ caseswhiletakingtheSRNmaterials
Submit and explain MBR (Monthly Business Review) and QBR (Quarterly Business Review)to showour performance tocustomers
Resolveanyissuesandproblemsfacedbycustomersanddealwithcomplaintsto maintain trust
Prepareregularreportsofprogressandforecaststointernalandexternalstakeholders using key account metrics
Analysis and identification of up comingneeds and opportunities
Planningandpresentingreportsonaccountprogress,goals,andquarterlyinitiativesto sharewithteammembers,stakeholders,andpossibleuseinfuturecasestudiesor company training.
July’04 to’Aug 07RANE (Madras) Pvt LTD.., in Chennai Assisting MMD store In charge Under a SAP Environment. And Store Operation
Steering & Suspension Linkage Parts (SSLP) Bought out Production, Material And (SGP) Bought out & Raw materials Controller.
Handling Purchasing of raw materials and Inventory Control to Receiving, Store keeping and Stocking of Materials.
To arrange Transportation of Materials in Internal and External Material Handling and Issuing.
To collect materials from vendors against orders placed and from Manufacturing Departments at the end of a particular job or activity
To Verify the Goods received from vendors from the order forms and to report or return the goods to them if they are not up to mark as per Order placed.
To Maintain all records of receipts, issues and balances in hand.
To cooperate closely with the buying officer, planning officer, production and works manager for planning effective inventory control.
Purchase requisition - Preparation and Forwarding.
Completion of the Supply Order, Report to Management.
To Dispatch Finished Goods to Customer Depends upon Customer Planning.
To ensure that Material are Issued against Authorized Requisition only.
Planning and Execution of Stock Checking activity communicate Purchase about its requirement
To Maintain Records and Authorization of Issues Inventory Control and determination of Maximum and Minimum Level.
To Maintain Efficient and effective Material handling System.
Rejections are tracked and entered and the amount equivalent to the rejected qty is raised as a debit and raised in the financial module.
Some of the queries handled by the system are Weekly Stock, Item Details, Vendor Details, Material accepted and rejected based on the date and purchase Order.To Handling Sub-
Contractor and Rejections Material Send to Supplier.
To inform the purchase department from time to time about the materials required in the store
EDUCATIONAND TRAINING
Academic Qualification : Bachelor of Arts (B.A).
Rajash college Of Arts and Science, Pudukkottai
Computer Profile: PGDCA
Other Qualification
Operation System : Windows 98
Language Known : C,C+ +, JAVA
Package Known : MS-Office, VB 6.0
Data Base Known : Foxpro, Oracle
Accounting Software : Tally 7.2
: WMS (Warehouse Management System)
Software Knowledge : SAP,ERP Oracle and CATS
LANGUAGES
Tamil: First Language
English:
Upper Intermediate
B2
PERSONALDETAILS Name :SakthivelG
Date of Birth :04. 02.1982
Father Name :V. Govindan
Sex :Male
Material Status :Married
Religion :Hindu
Nationality :Indian
Address :Plot No-15 Tamilnagar Extension
Pudukkottai-622001.
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