Customer Relations Support

RESUME for BELINDA TENDAI MWENEZIKO

Profile:

A professional qualified mature and resourceful person with teamwork and leadership skills. Highly motivated, well trained and committed with experience in teaching and customer relations. An experienced classroom practitioner possessing excellent classroom management skills as well as enthusiasm and dedication. Can quickly adapt into any working environment and have excellent knowledge in customer relations. Friendly and compassionate, with excellent interpersonal communication skills. Discreet and confidential in all dealings with clients and staff. Currently looking for position as a customer support representative.

A. PERSONAL DETAILS

FIRST NAME(S): BELINDA TENDAI

SURNAME: MWENEZIKO

DATE OF BIRTH: 27 JANUARY 1984

GENDER: FEMALE

MARITAL STATUS: MARRIED

LANGUAGE: ENGLISH

ADDRESS: 3304 CARL CT, EDGEWOOD, KENTUCKY, 41017

MOBILE NUMBER: +1-859-***-****

E-MAIL ADDRESS: ************@*****.***

B. ACADEMIC QUALIFICATIONS

GCE ‘O’LEVEL SUBJECTS PAMUSHANA SECONDARY SCHOOL, MASVINGO, ZIMBABWE, JUNE AND NOVEMBER 2000

C. PROFESSIONAL QUALIFICATIONS

DIPLOMA IN EDUCATION (Pre-Service) Theory and Practice of Education and special study of the education of children at PRIMARY LEVEL Pass

MASVINGO TEACHERS COLLEGE, AN ASSOCIATE COLLEGE OF THE UNIVERSITY OF ZIMBABWE APRIL 2006

D. WORK EXPERIENCE

1. WAREHOUSE ASSOCIATE

AMAZON FULLFILMENT CENTER CVG2, HEBRON, KENTUCKY

15 August 2019 to Present

●

ASSOCIATE FRONT CASHIER

PANERA BREAD, CRESTVIEW HILLS KY 41017

15 November 2018 to May 2019

● Cultivated strong business relationship with customers to drive business as a people person

● Complied with company sales management and expected customer relations

● Interact with customers and ascertain problem or query reason and resolve their complains

● Use of telephone to reach out to customers and verify correct order information

● Exhibited self-control habits and good communication skills

● Ability to listen attentively to customer interaction and feedback

● Shown vivid knowledge of products on sale and persuasive skills to convince interested customers

● Shown great willingness to learn from both my colleagues and the customers themselves. 2. Senior Teacher

Matova Primary School, Masvingo, Zimbabwe

June 2006 to September 2018

● Provided social and emotional support to improve students morale

● Established rapport with team members, students and their families

● Teaching all areas of the primary school curriculum

● Taking responsibility for the progress of a given class of primary-age pupils

● Motivating pupils with enthusiastic, imaginative presentation

● Maintaining discipline

● Liaising with colleagues and working flexibly particularly organizing and taking part in school events, outings and activities which may take place at unusual times

● Working with others to plan and coordinate work

● Keeping up to date with changes and developments in the structure of the curriculum

● Providing feedback to parents and care’s on learner’s progress at parents’ consultation day and other meetings

F. SKILLS AND ABILITIES

● Ability to work independently while delivering on target.

● Highly organized, self-motivated, results driven and ability to multitask.

● Developing and establishing good relationships with my seniors, colleagues, subordinates and other people I meet by respecting their rights, appreciating their role and worth within the working environment and acting as a good role model and being professional always.

● Taking note of constructive criticisms and learning from my mistakes, when my seniors give me feedback. Being optimistic, I always view constructive criticisms as an opportunity for improvement and personal growth.

● Good organizational and time-management skills

● Excellent communication and negotiating skills

H. HOBBIES AND INTERESTS

Reading motivational books on life coaching, socializing with friends, charity/volunteer work, going to church and living a healthy life.

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