Customer Service Class A
Resume:
Todd Heninger
Washougal, WA *****
*************@*****.***
Qualifications
● 35+ years of transportation / logistics experience
● 20+ years of transportation / logistics management
● Class A Commercial Driver's License
o With Passenger, Air Brake, Tanker, Double / Triple, and school bus endorsements
● Areas of Experience:
o HR, Customer Service, Client Relations, Management o Hiring, Training, Fleet Management, Dispatch
o Safety First Culture, OSHA, DOT, FTA compliance
o Managed multiple transit / transportation operations o Improved quality of work environment and relations to better meet corporate, union and non-union standards
o Proficient in Microsoft Office, Outlook, Excel
Work Experience
Transdev / TriMet Lift - Portland, OR
4/22 to present
Safety and Training Supervisor
● Manage the Safety and Training departments for TriMet Lift
Oversee all new driver training classes
Ensure all company, DOT, FAT, and HR requirements / regulations are met
● Accident / incident investigations
● Monthly safety meetings
Conduct monthly safety meetings
Identify areas of needed improvement by reviewing data, accidents, and incidents
● Payroll
Enter data into payroll system and ensure accuracy
Review and approve payroll for supervisors, trainers, trainees
● Drive Cam coaching / discipline
● Provide feedback to management and recommend process / procedure improvements Penske Logistics - Troutdale, OR
1/21 to 4/22
Operations Supervisor / Safety Lead / Fleet Manager
● Manage operations, dispatch, customer service, documentation and procedure control
42 drivers and staff
130 commercial vehicles including tractors and trailers
Routing / dispatching throughout OR, WA, ID, MT.
● Conduct team meetings for safety, training, and processes and procedures
● Interview, make recommendations for hiring and disciplinary actions, including coaching and team support.
● Compose necessary documentation for driver compliance and customer reporting
● Ensure compliance with financial policies and procedures
● Confirm compliance for all applicable regulatory agencies and company policies
● Confirm maintenance meets company and DOT standards David Douglas School District - Portland, OR
4/18 to 10/ 20
Transportation Supervisor
Managed the Transportation Department for David Douglas School District
75 drivers and staff
110 fleet vehicles from 10 passenger vans to 83 passenger school bus
● Ensure all 180 routes are completed efficiently and align with state laws, district policies, and contractual obligation
● Coordination and implementation of driver training and safety programs
● Hire, train, supervise, and evaluate the work of staff within the Transportation Department
● Respond, assess, and report all accidents / incidents during and after standard operating hours
● Safety, medical certifications, and drug / alcohol testing for federal DOT requirements
● Fleet Management
Oversee maintenance of all district vehicles
Purchase of new vehicles, buses, vans, and cars
Ensure fleet met all state and federal requirements First Student - Portland, OR
3/16 to 2/18
Assistant Location Manager
● Manage contract with Portland Public Schools / ATU driver contract
● Ensure all routes, field trips, and athletics are covered
● Driver / union relations
● Company policies / Federal and State requirements compliance
● Vendor and Facility Management
● Fleet Management
● Manage daily operations
185 routes
221 drivers, 21 staff members
236 school buses from 10 passenger to 83 passenger buses 54 - 40 Brewing - Washougal, WA
1/16 to 3/17
Distribution Manager
● Distribution Contract Management
● Product / Store Audits
Audit distributors and stores for accountability of proper merchandising procedures
● Event Planning and Execution
Planning and execution of tasting events and public social events
● Customer Service / Vendor Relations
● Expanding Distribution Area
● Market Product to New Accounts
Work with existing and new accounts to expand distribution area in the Pacific NorthWest
First Transit – Saint Helens, OR
7/15 to 12/15
General Manager
● Contract Management, Hiring, Vendor Management
● Project Management, Client Relations, Budget planning
● Safety, Fleet Management, Trainer, Team Leadership, Facility Management
● DOT Compliance, Dispatch
● Manage Columbia County Transportation District
o 25 employees
o Fleet of 27 commercial and noncommercial vehicles o Returned project to profitable P&L and KPI’s -$8,000 to + $25,000 per month o Expanded project operations from 5 to 7 days a week Compass Transportation - South San Francisco, CA / San Jose, CA 8/14 to 3/15
Account Manager / Assistant Operation Director
● Managed multiple transportation contracts for - eBay, Microsoft, Apple, Zynga, Amtrak
175 employees
Union & Non Union
Hiring, Training, HR, Dispatch,
● Fleet Management
210 commercial and noncommercial vehicles
Facility Management - Managed Vendors, Project Management
Improved Driver relations, working conditions and moral Secure Transportation - San Francisco, CA
Fleet Manager / Trainer / Operations Supervisor / Assistant Program Manager 5/12 - 8/14
● DOT Compliance, Fleet Management, HR, Training
● Contract Management, Dispatch, Safety, Hiring, Project Management
● Marketing new business development and research
● Supervised multiple contracts
o 35 employees
o Fleet of 40 commercial and noncommercial vehicles o Driver relations, started a driver appreciation and reward incentive o Worked with clients to resolve issues and improve service Coca Cola Bottling – Fresno, CA
Bulk Delivery Driver / Driver Supervisor
8/95 – 5/12
● Lead Driver
● Customer Service
● Delivery of Coca Cola products
o Ensure coverage for all routes
o Supported 86 drivers
● DOT / OSHA Compliance, implementation and accountability of safety program o Implement safety prevention plan and compliance
o Investigate all accidents, access cause
o
● Warehouse team lead, shipping, receiving, order fulfillment Education
Humboldt State University, Arcata, CA
Certifications
● Class A Commercial Drivers License
● With Passenger, Air Brake, Tanker, Double / Triple, and School bus endorsements
● CPR
● 3D Defensive Driving
● LLLC Defensive Driving
● Diversity and Inclusion
● First Aid
● Forklift Safety
● Smith System defensive driving
● Drug and Alcohol Reasonable Suspicion Certification
● Certified First Aid and CPR instructor
● FTA Drug / Alcohol testing requirements
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