Customer Service Associate

Summary: Hardworking and motivated Manager with **+ years of experience and a record of success in Customer Service industry. Walgreen’s 2022 Winner of the Champion of Champions honor. 2023 nominated 3 out of 4 categories. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Detailed Client Service Associate known for having great organizational skills. Gifted working with all types of customers and agents. I am looking for a new role where hard work and dedication will be highly valued.

Manager 2022-Current

Evaluated individual and team business performance and identified opportunities

Initiated new projects that resulted in increased productivity across all departments.

Analyzed customer feedback data to develop action plans for improving services offered.

Conducted regular meetings with staff to discuss progress and identify areas of improvement.

Remained calm and professional in stressful circumstances and effectively diffused situations.

Created training modules and documentation to train staff.

Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.

Resolved customer and agent inquiries and complaints requiring management-level escalation

Ensured compliance with all applicable laws, regulations, and industry standards.

Trained and led a group of 30 agents virtually

HR Generalist 2021-2022

Organized staff events such as team building activities, holiday parties, and site engagement activities.

Scheduled and conducted employee onboarding process, orientations, and exit interviews.

Compiled reports related to hiring, termination, promotions, absences, turnover rates.

Completed day-to-day duties accurately and efficiently.

Safeguarded HR information, maintaining employee confidence, and protecting operations.

Interpreted and explained human resources policies, procedures, or regulations.

Assisted with recruitment initiatives by interviewing and talent sourcing.

Licensing Specialist 2020-2021

Assisted in the development of new processes for streamlining licensure procedures.

Investigated customer inquiries regarding license status or eligibility criteria.

Compiled and maintained records of licensure information (Site, RPH, Technicians and Trainees)

Prepared communications informing customers about upcoming changes in their respective license statuses.

Assisted in the preparation of reports summarizing current licensing activities.

Generated periodic reports detailing progress made on various aspects of the organization's licensure operations.

Analyzed data from multiple sources to identify trends in licensing activity.

Facilitated communication for site licensure

Receptionist 2019-2020

Monitored reception area to provide consistently safe, hazard-free environment for customers.

Maintained business office inventory and equipment by checking stock for needed supplies.

Responded to inquiries from staff members regarding office operations (mail delivery or office equipment maintenance)

Scheduled and confirmed appointments and meetings for management team.

Transmitted information or documents to customers through email, mailings, or facsimile machine.

Prepared welcome packages for new hires containing relevant paperwork and other important details.

Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.

Maintained an organized filing system of confidential client information

Arizona Sports and Medical Rehab

Administrative Assistant/Front Desk 2018-2019

Answer incoming phone calls, emails, text messages, voicemail and assist walk-in customers

Schedule patients for appointments

Make physical and digital files for all patients

Maintained inventory

Keep up the cleanliness of waiting area.

Central Bank and Trust

Insurance Administrative Assistant 2014-2018

Answer incoming phone calls, and assist walk-in customers

Collect, package, distribute all mail, and disperse accordingly

Assist CSRs in completing required file documentation, basic insurance questions

Process bank deposits and scan and collect commission checks and statements

Order/disperse supplies for Central Insurance Services

Maintain the boardroom schedule

Troubleshoot the printers.

Organize engagement activities for bank employees

Teller 2012-2014

Functions primary contact with the public, cross sells bank services, and ensures that each customer receives prompt, courteous service

Cash checks and pays out cash upon verification of signature and customer balances within limits set forth.

Performs as a back-up Cash Vault Teller as required

Education and Training

Bluegrass Community and Technical College Lexington, KY

Associates Degree

03/2011

Bluegrass Community and Technical College

Applied Science

Applied Art

2010-2011 - Honor Roll

TARIN TAYLOR

*****.***@*****.*** 859-***-**** Rancho Cucamonga, CA 91730

Walgreens

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