Customer Experience Banker

Ramla Malik

(Cell) 408-***-**** *****.*****@*****.***

A creative intellectual that is driven by self-motivation and team collaborations. Always willing to seek originality and curiosity with developing brands and companies.

SKILLS &EXPERTISE

●Excellent E-mail interpersonal communication skills

●Strong leadership to execute assignments and meet deadlines

●Extensive potential in generating sales and closing deals.

●Creative and great potential and knowledge of furniture layout plans along with Interior architectural design creation and managing color classic color schemes to create different Interior design ambiance.

●Planning & forecasting Analytical and Clerical Data organized

●BILINGUAL: Fluent in three languages English, Urdu, and Punjabi

●Identify and implement best practices for data analysis and reporting

●Proficient in Microsoft Office, Carat Training at ALNO (German/Canadian Software), 2020 Training at Symphony Leeds, London

●Hands on 20/20 Design software from version 5.1 till version 13 .0.

●CHIEF ARCHITECT DESIGN SOFTWARE

●AUTO CAD

●NK&B CERTIFIED

Professional Experience

Huntington National Bank, Hinsdale IL, NOV 2023 CURRENT

Seeking a position of Associate Banker, or Customer Experience Banker, where I can leverage my skills, specifically in customer relationship service, and other financial product value, and their benefits.

Highly motivated banking professional, with experience in retail banking, customer service and financial products, like Credit Card, opening checking accounts, with full FHQ, also have knowledge, of Money Market, HELOC, Personal Loan, etc.

Also been expert in sending REFEERALS/ OPPORTUNTIES, to relationship Bankers, for further applications to be done.

Provide exceptional service to clients, by addressing their financial needs, answering their queries, and offering solutions tailored to their banking profiles

Also manage number of customer accounts. Ensuring timely processing of transactions, and maintenance of records.

And ensured strict adherence to banking regulations, including KYC, AML, and other regulatory requirements.

STERLING STUDIO/AMERICRAFT, Downers Grove IL, APRIL 2021 NOV,2022

Kitchen and Bath Designer/Remodeling/Estimator

Dealing and incorporating the American Base Kitchens and Bath cabinetry, with accommodating price range, As been

Kitchen and bath designer with a demonstrated history of working in the design industry with the extensive INTERNATIONAL, experience, across the continent experience of in-home design consultation and with the skilled supervision in administration field.

Used to work in fast paced work environment, great ability to handle stressed colleagues and clients. And use tight deadlines as motivation to work as efficiently as possible

Assists senior management with work coordination, additional administrative tasks as assigned.

Also doing the confirmed projects, and all interior elements and fixtures selection, for clients and also does their price estimate and confirmation.

Managed different projects from initial design to final installation to ensure the clients satisfaction.

Extensive experience in Designing the Neo-Classical, stylish trendy/ Modern, contemporary to country style Kitchens and bathroom vanities with visual drawings in 20/20 and CHIEF ARCHITECT.

Developed the professional relational ship with Pro and Contractors to increase the Business possibilities

Personally, increased the client’s business by 40% by personal selling and prospecting.

Absolute Expertise in Generating Sales/Design and closing the Deals.

Managed the showroom week to week varied with contemporary trends and style.

Also Do the site visits for the customer convenience regarding innovative suggestions create timeless and beautiful ambience/ site detail measuring, to identify the room view for creating the innovative aspects of the requirements, to give significant impact of design at the same time

Also done the remodeling projects for bathrooms/ kitchens and different room Area of the houses, by creating PERMIT drawings, to get submitted to the village for approval.

The Tile Shop, Countryside, IL, NOV 2016—OCT,2019

Assist Manager and Design and sales Consultant

Design tile patterns and styles for kitchens and bathrooms, fireplaces, and different floor patterns with correct use of tile or stone materials appropriate for the suggested area and beautify with trendy combinations to compliment the space.

Rearrange the showroom display Vignettes with introducing new styles of tile patterns

Knowledge and hands on practice of, construction material for tile fixing and protection and care

Introduce the special financing plans (CREDIT CARDS) to the valued customers to accommodate their budget, and been quite successful in achieving goals

Also used to upsell the different company products, with expertise of generating sales and closing sales at the same time.

Deals with customer concerns, and details related with orders and deliveries.

Do the site visits for the customer convenience regarding innovative suggestions create timeless and beautiful ambience

Home Depot, Downers Grove, IL NOV,2013 AUG,2016

Cashier/Customer services

Maintained the cash Registers

Promotion of the financial institution products (credit cards), accordingly, to achieve weekly goals

Used to upsell company different deals and products to the valued, and walk-in clients.

Resolves customers concerns, executes good, better, best strategy

Walmart Super Store, Darien, IL, SEPT 2011---SEPT,2013

Cashier/ Customer services

Maintained Cash Registers, and Checks Handling

Customer Service Representative, with extensive communication skills, so as to build rapport with customers

Managed the Daily activity of the sales floor and zoning the racks.

Varioline Kitchens PLC, Lahore, Pakistan JUL 1999 MAR 2010

Franchise with SYMPHONY PLC Leeds, London

Business Development Manager/ Kitchen Designer

Worked LONDON, FOR two years as, as initial designer intern in SYMPHONY LLC LEEDS UK, and got well acquainted and experiences dealing with different clientele, of different diversity, which helped me more, to become people person and building great relationships, which helped lot, in completing my creating sales closing deals, with great knowledge of functional and technical kitchen designing.

Responsible for International Correspondence between Vendors.

Managed designs for renovation projects and reconstruction of built-in cabinets

Help build relationship with Zanussi, Italy/Baumatic, Italy and Sycamore, London

Hired and trained for 20/20 kitchen designing software by Symphony London

Managed Big Residential and Commercial Building of 90 Kitchens Inclusive of Office kitchenettes to Apartment Kitchens

Nayyar Ali Dada & Associates, Lahore, Pakistan, SEPT 1990 SEPT 1994

Interior Designer

A renowned architectural company won ASIA Agha Khan Award (1979)

Managed drafting for layout plans

Handled color rendering of the interior and architectural designs

Prepare project plans, construction schedules, and expense estimates for clients

Furniture layouts/lighting plans along with wall treatments and ceiling drawings for residential and commercial buildings

Managed and designed floor patterns and other architectural /interior features

Managed to select the different period styles furniture and color soft furnishings for customer projects.

College of Home Economics

Punjab University, Lahore, Pakistan

BSc in Housing and Interior Design

MSc in Science and Architecture Interior Designing

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