Data Entry Financial Aid

MARIA IRENE ALBA

Contact 915-***-**** ***************@*****.***

Objective

I want to succeed in a stimulating and challenging environment as a part-time financial aid advisor or other role in support of admissions.

Experience

Caring Partners

Personal Care Assistance/March 2016-Present

• Bathe, clean, feed and help ambulate dependent client.

• Assist with all daily needs to include, tutoring, medical and legal appointments. Cognosante, LLC

Bilingual Enrollment Advisor/February 2015-March 2016

• Educate, assist, and enroll high volume of consumers in Qualified Health Plans through the Affordable Care Act. Outbound calling between 50 to 100 calls per day.

• Strict adherence to Federal and State guidelines including HIPPA.

• Attended various webinars and conferences to stay updated on changes from Center for Medicare and Medicaid.

• Data entry of all consumer's enrollment information into Center for Medicare and Medicaid national database. Managed 100 incoming calls per day.

• Recruited consumers via telephone and set up appointments for enrollment. El Paso Community College

Testing Services Proctor/May 2010-August 2014

• Administered state mandated tests to new and returning students, which required high degree of security and privacy ensuring all guidelines were met.

• Confidentiality and security of testing materials was high priority.

• Followed through with complete process after each testing session, which involved entering all examinees' scores into college's CRM and created Excel spreadsheets of scores for reporting purposes within policy and compliance. 2 Maria Irene Alba

• Set up appointments for students to take appropriate tests and for new student orientations. Brief students on procedure and policy.

• Answered phones and operated all office machines. El Paso Community College

Financial Aid Supervisor/September 1994-March 2009

• Counseled students on Financial Aid rules and regulations.

• Conducted Stafford Loan presentations, processed loans on TG Loans internet database, revised and analyzed all paperwork to be compliant with federal policy.

• Responsible for processing all exemptions and waivers on college database, which involved manual data entry of about 500 records ensuring all students met criteria.

• Solely responsible for setting up all external and internal scholarships on NextGen Web Solutions database, which required close communication with various departments, agencies, clubs, and organizations.

• Performed trouble shooting via telephone with outlying Financial Aid campuses personnel to address problems involving special programs.

• Completed dozens of FAFSA(ISIR), MPN and EI daily.

• Help clear C-codes and set up payment plan with follow through calls and email.

• Package financial aid for each student after student met attendance per school compliance.

• Assisted with class retention and re-engaging Out students and re-entry. Qualifications

• Excellent data entry skills

• Bilingual English/Spanish

• Ability to prioritize and remain focused on the essence of a project

• Excellent customer service skills

• Works well under pressure and without supervision.

• Proficient in MS word, Excel, PowerPoint, and Outlook. References

• Connie Cisneros, EPCC Testing Services Specialist,915-***-****

• Gabriel Escandon, Cognosante, LLC Regional Lead/915-***-****

• Norma Urias, EPCC Special Programs Manager/915-***-****

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