Customer Service Account Manager
Resume:
professional summary
experience
Hamilton, OHIO *5013
W: *************@*****.***
Sales Development
Account Servicing
Lead Generation
Account development
Data Analytics
Customer Service
skills
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amie
jackson
a j
Positive and upbeat customer sevice professional connects with customers, maintains documentation and exceeds quotas. Increases solid revenue streams by keeping open lines of communication with established and potential customers. Prospects for new business while capitalizing on emerging sales opportunities.
Barclay's Bank New York, New York
March 2023 - May 2024
Account Manager
• Defined client needs and business requirements to meet and exceed expectations. Managed assigned sales territory to achieve and exceed sales goals and account acquisition objectives.
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• Documented account changes and customer data with relevant software tools.
• Communicated with clients to build strong connections and improve account strategy.
• Gathered information from customers to analyze, interpret and address needs.
• Conducted regular account reviews to assess client needs and objectives. Handled client questions, concerns and escalations to meet contractual expectations and preserve client relationships.
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• Resolved customer concerns promptly to maintain positive account relationships.
• Handled stressful situations professionally and multitasked with ease.
• Processed credit card payments and accurately handled cash.
• Accomplished multiple tasks in a fast-paced environment.
• Satisfied customers through efficient payment processing and delivery coordination. Kroger Monroe, OHIO
September 2021 - November 2022
Customer Service Representative
• Delivered fast and friendly service to handle questions and service complaints.
• Handled customer inquiries, payments and service requests.
• Managed customer calls efficiently in fast-paced call center environment.
• Enhanced customer satisfaction with fast, knowledgeable service.
• Informed customers of promotions and special offers to increase sales. Assisted customers in navigating company website or application during support interactions.
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Amc Vestvia, Alabama
November 2019 - April 2021
Manager
• Cross-trained staff in secondary roles to expand operational diversity.
• Prepared schedules and assignments to meet short- and long-term business demands. education
language
• Planned and executed strategies to increase business and drive profit growth.
• Supervised and guided employees to reach company objectives.
• Enforced safety procedures and monitored compliance.
• Oversaw execution of opening and closing procedures to desired standard.
• Scheduled adequate team to meet labor cost standards.
• Trained team to deliver optimal products and guest service.
• Hired trained, and mentored new employees.
• Oversaw employee recruitment, training and onboarding processes. Kroger Greeley, Colorado
July 2014 - November 2017
Bakery Manager
• Monitored and controlled department expenses to promote budget adherence. Oversaw inventory management and collaborated with internal teams and external vendors to facilitate replenishment.
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• Prepared custom-ordered bakery items using company recipes and preparation guidelines.
• Coordinated with other departments within business to meet goals and expectations.
• Managed daily bakery operations, ensuring smooth workflow and customer satisfaction.
• Handled customer inquiries, complaints, and special requests professionally and efficiently. Trained employees on proper use of equipment to minimize accidents and improve efficiency.
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• Fulfilled correct portion size on orders to prevent shrink.
• Oversaw staff hiring, training, and scheduling to maintain skilled and efficient team.
• Requested new stock to meet customer demand and maximize sales.
• Completed inventory cycle counts and audits to maintain accurate records.
• Worked alongside associates to consistently accomplish daily team goals. Emt Basic
Mcc, Fort Morgan, Colorado
May 2005
Medical Assistant
Remington College, Lakewood, Colorado
October 2004
Ged
Mcc, Fort Morgan, Colorado
May 1998
English - Native
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